LORANA HASETTE

Provider Support & Education Strategic & Operational Alignment Data Analysis & Performance Metrics Provider Relationship Management Quality Improvement & Clinical Collaboration Team Building & Workplace Culture Performance Improvement & Innovation Goal-Oriented Leadership

• Delivered comprehensive orientations and ongoing training to physicians and their teams on WellMed healthcare delivery systems, health plan collaborations, and provider compensation structures.
• Executed value-based care initiatives, optimized clinical workflows, and aligned operational practices with strategic objectives to enhance patient outcomes and drive cost efficiency.
• Interpreted complex healthcare data to uncover trends, inform strategic planning, and evaluate performance against key benchmarks.
• Cultivated strong partnerships with physicians, serving as a trusted advisor and guiding them through WellMed’s capitated care model to ensure high-quality, patient-centered services.
• Spearheaded quality improvement projects focused on elevating patient safety and satisfaction.
• Collaborated with consulting physicians to coordinate and enhance patient care.
• Developed individualized treatment plans to improve patient outcomes and support holistic care.
• Fostered a collaborative work environment by building rapport with colleagues and promoting teamwork across departments.
• Led initiatives to strengthen care coordination, elevate performance metrics, and introduce innovative practices in healthcare delivery.
• Facilitated provider meetings and training sessions aimed at achieving strategic goals in quality improvement, risk adjustment, patient growth, and medical cost reduction.
• Assisted in the management of fifteen contracted/affiliated clinics.
• Maintained 75% and above, patients seen year to date for contracted/affiliated clinics.

• Ordering Medical Supplies/Equipment
• Growing the Complex Health Program alongside regional members.
• Overall increase in patient productivity.
• Patient Interaction
• Coordination of patient care.
• Hiring clinical staff to support clinic providers.
• Creating both staffing and clinic schedules.
• Observing, reviewing, and analyzing processes to identify inefficiencies and areas of improvement.
• Daily meetings with clinical and administrative staff.
• Working with Nurse Practitioner and RN.
• Oversight of day-to-day department/clinic operations.
• Scheduling and/or training new staff.
• Liaison between healthcare employees and patients.
• Performed Patient Representative duties.
• Tracking patient data.
• Monthly meetings with physicians and directors regarding department statistics.
• Streamlined communication between departments to enhance patient care and operational workflows.
• Coordinated scheduling and logistics for patient appointments, ensuring optimal clinic efficiency.
• Maximized resource utilization by monitoring staff schedules and allocating tasks.
• Streamlined operations by implementing efficient processes and procedures.
• Improved employee performance by implementing training programs and conducting regular performance reviews.

• Responsible for managing patient files
• Assists Lab Manager with overseeing clientele services and functions of the lab
• Manages cash drawer
• Registration of patients (100+)
• Knowledge of lab order codes for self-payment
• Assisting radiology
• Processing of insurance
• Opening/closing of the lab
• Knowledge regarding health insurance
• Providing information for patients regarding lab tests, insurance, and payment
• Utilization of all facets of the EPIC system
• Scheduling and canceling patient appointments
• Knowledge regarding HIPAA, financial and authorization documents
• Assisting others with EPIC use
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Resolved conflicts between physicians, nurses, and administrative staff to maintain optimal workflows.

• Provided administrative support for Pretrial/Probation Officers by processing and overseeing caseloads of 20+ officers.
• Utilized investigative procedures to locate probationers and Multiple Track/Locate(s) for current probationers
• Monitored and entered information for the U.S. Judicial System for Southern District
• Prepared and processed forms, documents, and reports according to standards
• Organized, prepared, and maintained criminal case files for both Supervision and PSI Officers
• Coordinated and collaborated work between multiple departments, and federal agencies, and assisted government employees with analytical information
• Obtained scanned records from other districts and uploaded them to government databases
• Weekly staffing with PSS/PSTL, government agencies, and Pretrial/Probation Officers
• Utilized government databases such as NCIC/PACTS/BOP/JABS/E-DESIGNATE/USSC etc
• By entering, analyzing, and maintaining pertinent information and clerical duties, including upkeep of files
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
• Controlled digital access, and locked document storage cabinets to protect confidential files, reports, and fiscal data.

• Taught and facilitated lesson plans for 75+ College Students on MLA Format, MLA Documentation, Citations, Writing Exercises, Critical Writing Prompts, Composition skills, Peer Revisions, Research skills, etc
• Developed group learning strategies to engage students to participate in daily lessons and recorded daily grades.

• Assisted small startup businesses in the revision of important and legal documents
• Conducted research for Incubation Manager and Director
• Created memorandums and Standard of Operations for Incubation Director, wrote student employee jobs manuals edited text for graphic design projects, and assisted graphic designers in social media content for start-up businesses CBBIC
• Completed secretarial tasks, calls, and errands, and helped other graduate assistants with their assigned projects.