Lora S. Tesseneer
Bostic,NC
Summary
Medical Social Worker with expansive background in healthcare and community settings. Strengths include effective communication, patient advocacy, and care coordination. Skilled in developing tailored care plans, and collaborating with multidisciplinary teams for optimal patient outcomes. Demonstrated impact in enhancing patient satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Social Worker, Case Management
Rutherford Regional
Rutherfordton, NC
10.2018 - Current
- Provide direct hospital case management services to a caseload of patients with diverse diagnosis, backgrounds and needs.
- Create discharge plans. Placement of patients in appropriate facilities depending on level of care needs. Link to resources, arrange services for home discharges, and order DME, per physician orders.
- Perform utilization management and screening for patients through InterQual. Apply approved utilization review acuity criteria to monitor appropriateness of admission and continued stays.
- Collaborate with interdisciplinary team and work closely with hospitalists daily.
- Manage the most complex adult and child cases to access support, resources, and interventions as appropriate.
- Established effective working relationships social service agencies to coordinate services for the best interest of the patient.
- Developed workable solutions for recurring problems for individuals and families.
CAP Case Manager
Carolina Home Care-LHC
Forest City, NC
09.2015 - 10.2018
- Case Manager for Community Alternative Program for adults.
- Conducted home visits to complete new admissions, reviews, monitor services, and worked with patients and families to develop the individual plan of care.
- Authorized services and processed new referrals. Assisted with payroll and CM billing. Approved CNA daily sheets.
- Collaborated with healthcare providers, lawyers, DSS, and other stakeholders involved in a client's case.
School Social Worker
Rutherford County Schools
Forest City, NC
08.2014 - 09.2015
- District wide School Social Worker
- Covered all 18 schools in the district
- Managed the Truancy Diversion Program for the county
Hospice Social Worker
Hospice of the Carolina Foothills
Columbus, NC
10.2010 - 12.2013
- Social Worker for home hospice patients and Hospice House of Landrum. (former Polk County corporation)
- Completed psychosocial assessments and developed plan of care for patients. Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Facilitated and participated in IDT meetings at the Hospice House.
- Discharge planning, assessed for services, and supportive counseling.
Director of Administrative Services
Monarch
Forest City, NC
09.2009 - 10.2010
- Managed administrative functions for group homes and apartments for the Rutherford County region. (office now closed)
- Created payroll spreadsheets, organized peer reviews, audited resident records, and facilitated new employee orientation.
- Served as local HR point. Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
Qualified Mental Health Professional
Family Preservation Services
Spindale, NC
08.2008 - 09.2009
- Care management for adults and children with mental illness and or developmental disabilities.
- Designated QMHP for Adult Day Program for individuals with MI and dual diagnosis.
- Participated in multidisciplinary team meetings to discuss patient care and progress.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records. Developed and optimized treatment plans to help clients continue to progress.
Social Worker III
Rutherford County Department of Social Services
Spindale, NC
06.2003 - 06.2004
- Child Protective Services Social Worker
- Social Worker in case management and investigations.
- Evaluated child and family needs, developed treatment plans, and monitored progress towards goals.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Attended court for open cases.
Education
Bachelor of Social Work -
Appalachian State University
Boone, NC05.2003
Skills
- Proficient in Meditech, Morcare, and InterQual
- Patient-centered care
- Psychosocial assessment
- Excellent documentation skills
- Discharge planning
- Client advocacy
- Referrals and networking
- Healthcare systems navigation
- Community resources
- HIPAA compliance
Certification
BLS Certified
References
References available upon request.
Timeline
Social Worker, Case Management
Rutherford Regional
10.2018 - Current
CAP Case Manager
Carolina Home Care-LHC
09.2015 - 10.2018
School Social Worker
Rutherford County Schools
08.2014 - 09.2015
Hospice Social Worker
Hospice of the Carolina Foothills
10.2010 - 12.2013
Director of Administrative Services
Monarch
09.2009 - 10.2010
Qualified Mental Health Professional
Family Preservation Services
08.2008 - 09.2009
Social Worker III
Rutherford County Department of Social Services
06.2003 - 06.2004
Bachelor of Social Work -
Appalachian State University
Similar Profiles
Willa McDowellWilla McDowell
Medical Coding Specialist at Rutherford Regional Medical CenterMedical Coding Specialist at Rutherford Regional Medical Center
Lynn McDowellLynn McDowell
Certified Professional Coder at DLP Rutherford Regional Health SystemCertified Professional Coder at DLP Rutherford Regional Health System
Hayley MurphyHayley Murphy
Certified Pharmacy Technician at Rutherford Regional Health SystemsCertified Pharmacy Technician at Rutherford Regional Health Systems