Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Loray Thompson

Vail,AZ

Summary

A high-level expert in cutting-edge business Information Technology Systems, gaining extensive experience with Microsoft cloud solutions such as 365 and Azure. Operated under highly stressful situations to deliver exceptional client experiences, utilizing modern solutions designed to securely manage client data and infrastructure. Collaborated with leading technology partners to provide tailored solutions that meet business needs. Delivered expert-level support in both on-premise and cloud-hosted environments, ensuring minimal downtime for high-level clients. Trained and developed new technicians into engineer-level experts with today's advanced solutions. Maintained the highest compliance standards in modern business practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Systems Consultant

1701 LLC
09.2022 - Current
  • Assessed client requirements and expectations to deliver cutting-edge technology solutions tailored to improve workflows and enhance daily operations for businesses of all sizes.
  • Conducted audits of clients' in-house infrastructure and successfully recommended more efficient cloud-based technologies with Microsoft Azure and AWS.
  • Delivered comprehensive Tier 1, 2, and 3 support for both on-premise and cloud, encompassing platform selection, architecture design, implementation, testing, and maintenance.
  • Administered access for end users to Microsoft 365 email, Active Directory, and Entra, ensuring seamless commencement of their daily workflows.
  • Migrated clients from legacy Active Directory domains to modern identity providers like Azure Active Directory and Entra. Implemented cloud-based MDM solutions such as Microsoft Intune to manage mobile devices and endpoints, ensuring compliance with industry standards and client-specific requirements.
  • Strengthened relationships with small to medium-sized clients to build trust and position ourselves as a reliable service partner, ensuring we effectively meet their business needs.
  • Enabled business growth and scalability by augmenting their current infrastructure with additional resources. This facilitated support for more end users, expansion to new business locations, and effectively met increasing demands, ensuring long-term success.
  • Implemented and maintained cutting-edge customer-facing technologies, including VoIP and Microsoft Exchange Online (365) for seamless email communications.
  • Gained extensive experience managing enterprise-level medical EHR applications both on-premise and in the cloud. Successfully implemented seamless integrations with advanced hospital care technologies, including PET CT machines and ultrasounds.
  • Provided clients with the latest Microsoft 365 and Azure solutions as a trusted local Microsoft Partner and cloud solution provider.
  • Designed and implemented small to medium networks using next generation firewalls and wireless access point technologies to enhance clients' internet access and connectivity to on-premise, co-located, and cloud resources. Utilized advanced solutions like SD-WAN and Metro-E for optimal performance.
  • Developed expertise in HIPAA and SOC compliance standards while working with clients in the medical and financial sectors, ensuring all practices and systems adhered to these strict regulations.
  • Stayed abreast of emerging trends in cybersecurity, proactively applying new insights to enhance existing solutions.
  • Deployed multiple EDR and XDR solutions, including Sentinel One, and Microsoft Defender, to effectively block threats and protect critical infrastructure and data.
  • Created detailed documentation of procedures and systems for use in training new team members and maintaining consistency in the organization.
  • Developed a robust disaster recovery plan to minimize disruptions during unexpected events or outages. Leveraged expert-level knowledge to assist clients in quickly restoring business operations after an outage or cybersecurity incident.

IT Administrator

Beko Technologies
09.2020 - 10.2022
  • Provided Level 1 and 2 helpdesk support to both in-house staff and remote employees during COVID-19 lockdowns, ensuring seamless operations and resolving technical issues promptly.
  • Became familiar with ticketing systems like Zendesk and documentation platforms like Jira to meticulously track and document configurations, issues, and resolutions. Consistently provided top-tier customer support experiences by maintaining clear communication, promptly addressing concerns, and ensuring comprehensive and organized records. Utilized these tools to enhance troubleshooting efficiency and continuously improve IT processes, ultimately leading to higher user satisfaction and smoother operations.
  • Gained extensive experience managing a traditional Active Directory forest, including configuring and maintaining domain controllers. Utilized Group Policy to effectively manage endpoints, enforce security policies, automate software deployments, and streamline user settings across the organization.
  • Utilized Apple Business Manager to manage and configure high-end Apple mobile devices and Macs. Implemented device enrollment programs, streamlined deployment processes, ensured consistent configurations, and enforced security policies across the organization.
  • Gained extensive experience managing Windows Server environments from 2012 to 2019. Performed installations, configurations, and maintenance of servers, managed user access and permissions, implemented security protocols, and ensured optimal performance and reliability across the network infrastructure.
  • Administered Microsoft Exchange mailboxes for new and departing staff, including account creation, configuration, and deactivation. Managed email quotas, distribution groups, and mailbox permissions to ensure efficient communication and compliance with organizational policies.
  • Upgraded workstation and server hardware, including SSDs, HDDs, multi-gigabit NICs, CPUs, GPUs, and RAM, to optimize performance for heavy computing tasks. Ensured seamless integration and enhanced system efficiency, enabling users to handle resource-intensive applications and processes effectively.
  • Became highly proficient in SAP for both Production and Supply Chain Management. Collaborated closely with in-house SAP representatives to deliver top-quality user experiences, ensuring efficient operations and optimized workflows for end-users.
  • Gained hands-on experience configuring Meraki access points and switches, and managing network infrastructure through the Meraki Dashboard. Responsibilities included setting up and optimizing network devices, monitoring network performance, implementing security protocols, and troubleshooting connectivity issues. Utilized the Meraki Dashboard for efficient network management, ensuring secure and reliable connectivity across the organization.

Bradley Fighting Vehicle Systems Maintainer

U.S. Army 3rd Infrantry Divison
05.2017 - 04.2020
  • Completed Basic Combat Training at Fort Jackson, South Carolina, followed by Advanced Individual Training at Fort Benning, Georgia. Subsequently stationed with the U.S. Army's 3rd Infantry Division at Fort Stewart, Georgia, serving in the 2nd Brigade, 6th Squadron, 8th Cavalry Regiment as Bradley Fighting Vehicle System Maintainer (91M).
  • Gained substantial leadership experience by effectively managing small to medium-sized teams of soldiers, coordinating complex operations, mentoring team members, and ensuring mission success through strategic planning and decisive action.
  • Became an expert in maintaining M3A2 Bradley Fighting Vehicles and their sophisticated weapon systems, including the 25mm Bushmaster cannon, ensuring optimal performance and reliability. Conducted detailed inspections, troubleshooting, and repairs, contributing to mission readiness and operational effectiveness.
  • Provided around-the-clock maintenance for the cavalry division during high-stress environments and extensive training operations, including preventive maintenance checks and services (PMCS). Ensured the readiness and reliability of equipment under demanding conditions, contributing to mission success and operational efficiency.
  • Maintained an asset inventory valued at over several million dollars, including Army-issued equipment and various weapon systems. Ensured full accountability with minimal discrepancies, demonstrating meticulous attention to detail and effective management skills.
  • Successfully executed numerous armored vehicle recovery missions in rural environments during training exercises. Led a team of soldiers with precision and efficiency, ensuring the safe and effective completion of mission objectives. Demonstrated exceptional leadership, tactical proficiency, and the ability to operate under challenging conditions.
  • Managed a small team of soldiers, including new recruits, and developed them into the capable Army leaders they are today. Upheld the highest military standards both on garrison and in the field, ensuring the safety and well-being of the team. Fostered a culture of discipline, resilience, and excellence, preparing soldiers for both routine duties and high-stress operational environments.

Education

High School Diploma -

Fayette County High School
Fayetteville, GA
05.2017

Skills

  • High Attention to Detail
  • Team Leadership & Development
  • Project Management and planning
  • Disaster Recovery Planning
  • Process Documentation
  • Customer proposals and Relationship Management
  • Client Engagement
  • Business Analysis and Evaluation
  • Organizational Development
  • Client Relationships building
  • Hardware troubleshooting
  • Risk Management
  • Azure Virtual Desktop
  • Azure Active Directory
  • Azure Infrastructure Management
  • Azure Networking
  • AWS Networking Solutions
  • AWS Architecture Design
  • Virtualization Technologies Including Hyper-converged Infrastructure
  • Network architecture design and troubleshooting
  • Network Administration
  • IT Infrastructure Management
  • Enterprise Architecture
  • Proficient in Microsoft 365
  • SharePoint and Teams Administration
  • Windows Server management and Active Directory configuration
  • Microsoft Dynamics 365 knowledge
  • Microsoft SQL Server Administration
  • Microsoft Security Compliance
  • Hyper-V virtualization
  • Containerization Technologies (Docker and AKS)
  • Infrastructure Automation
  • Microsoft Endpoint Manager (Intone)
  • Vulnerability Assessment
  • Penetration Testing
  • Security Information and Event Management
  • Incident Response Planning
  • Patch management
  • Physical Security

Certification

AZ-900

MD-102

MS-900

Comptia A+

Comptia Network +

Timeline

IT Systems Consultant

1701 LLC
09.2022 - Current

IT Administrator

Beko Technologies
09.2020 - 10.2022

Bradley Fighting Vehicle Systems Maintainer

U.S. Army 3rd Infrantry Divison
05.2017 - 04.2020

High School Diploma -

Fayette County High School

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Loray Thompson