Lorayne Mendez
Miami,FL
Overview
8
8
years of professional experience
Work History
BDC Operator & Receptionist
Braman Motors
04.2015 - 01.2018
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Reviewed production schedules and streamlined processes.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Valet Parking Cashier & Leader
ABM Industries
01.2012 - 04.2015
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Store Associate
Janie & Jack Boutique
06.2010 - 05.2012
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
Education
GED -
Raul Cepero Bonilla
Habana,Cuba07.2007
Skills
- Safety Compliance
- Quality Assurance
- Numeric Data Entry
- Teamwork and Collaboration
- Multitasking Capabilities
- Fast Typing Speed
- Research and Analysis
- Confidentiality and Security
- Strong Communication Skills
Timeline
BDC Operator & Receptionist
Braman Motors
04.2015 - 01.2018
Valet Parking Cashier & Leader
ABM Industries
01.2012 - 04.2015
Store Associate
Janie & Jack Boutique
06.2010 - 05.2012
GED -
Raul Cepero Bonilla