Summary
Overview
Work History
Education
Skills
Timeline
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Lord-na Michel

Lord-na Michel

Hospitality
Tampa,FL

Summary

Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Hotel Front Desk Supervisor

Springhill Suites By Marriott
Savannah, GA
02.2022 - 09.2022
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved service-related problems and documented actions in system.
  • Designed employee work schedules to address complete operational needs.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Hotel Front Desk Agent

Hampton Inn By Hilton
Savannah, GA
06.2020 - 12.2021
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved service-related problems and documented actions in system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Assistant Store Manager

Angel Touch
Port Au Prince, Haiti
03.2018 - 05.2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Degree - Tourism

Unity School of Business
Haiti
09.2016 - 06.2018

High School Diploma -

Academie Nationale Diplomatique Et Consulaire
Haiti

Skills

Multi-line phone systems

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Timeline

Hotel Front Desk Supervisor

Springhill Suites By Marriott
02.2022 - 09.2022

Hotel Front Desk Agent

Hampton Inn By Hilton
06.2020 - 12.2021

Assistant Store Manager

Angel Touch
03.2018 - 05.2019

Degree - Tourism

Unity School of Business
09.2016 - 06.2018

High School Diploma -

Academie Nationale Diplomatique Et Consulaire

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