Lord Nestor
Randolph,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. I'm polite and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Professional
Road To Responsibility
04.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Manager
Walgreens
01.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Leader
Sunoco
06.2020 - 01.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader
Wendys
07.2017 - 11.2019
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Brockton High School
Brockton, MA06.2019
Skills
- Safety Behaviors
- Crisis Management
- Patient Restraint
- Medication Administration
- Vital Signs Management
- Staff Management
- Financial Management
- Customer Service
- Verbal and Written Communication
Certification
- CPR certified
- MAP certified
- Language interpreter
Languages
Haitian Creole
Native or Bilingual
French
Elementary
Timeline
Direct Care Professional
Road To Responsibility
04.2022 - Current
Manager
Walgreens
01.2021 - 04.2022
Team Leader
Sunoco
06.2020 - 01.2021
Team Leader
Wendys
07.2017 - 11.2019
High School Diploma -
Brockton High School
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