Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lordiss Warrior

Saint Louis,MI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a full-time entry-level position. Desire a position that offers professional challenges utilizes interpersonal skills, time management skills, and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon
Mount Pleasant, MI
06.2022 - Current
  • Picked and packed order items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.
  • Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Greeted customers and directed to requested products.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

School Bus Driver

St. Louis Public School District
St. Louis, MI
06.2022 - Current
  • Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Communicated information to parents to promote good communication and transparency.
  • Obeyed federal, Michigan and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Drove bus along assigned route, picking up students.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
  • Created and enforced bus rules and kept expectations posted.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Escorted students across streets and roadways and guided older children across streets.
  • Monitored bus heating, lighting and ventilation systems.

Substitute Teacher

PCMI/WillSub
Saint Louis, MI
11.2021 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Provided instruction for students in core subject areas.
  • Developed rules and set goals to maintain order in classroom.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

Preschool Bus Driver and Assistant

EIGHTCAP, INC
Orleans, MI
08.2014 - 11.2021
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal, Michigan and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Followed schedules precisely to completely daily routes.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.

Customer Services Supervisor

SOARING EAGLE CASINO AND RESORT
Mount Pleasant, MI
11.2007 - 05.2008
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Resolved account issues to build rapport and relationships with clients.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Followed through with client requests to resolve problems.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Worked with marketing department to launch and manage promotional activities and campaigns.

Customer Service Representative

SOARING EAGLE CASINO AND RESORT
Mount Pleasant, MI
09.2006 - 11.2007
  • Assisted casino patrons; Answered calls from call center; Printed comps; Made players club cards for new and current members; Sold concert tickets via cash, credit, comps and worked show room
  • Answered constant flow of customer calls with minimal wait times.
  • Sold merchandise on event nights; Counted and carried large sums of money to and from Box Office
  • Assisted with bus groups.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Communicated professionally with colleagues, freelancers and clients.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
02.2022

Certificate - S.T.A.R.T Training

Grand Valley State University
Grand Rapids, MI
2016

Associate of Arts - Psychology

University of Phoenix
07.2014

Skills

  • Staff Management
  • Managing Multiple Tasks
  • CDL Class B
  • Microsoft Office
  • Time Management
  • Leadership
  • Technology and Social Media

Certification

Michigan Department of Education Bus Driver Continuing Education

Department of Transportation Physical Card

Registered Behavioral Technician (4 years)

Timeline

FC Associate

Amazon
06.2022 - Current

School Bus Driver

St. Louis Public School District
06.2022 - Current

Substitute Teacher

PCMI/WillSub
11.2021 - Current

Preschool Bus Driver and Assistant

EIGHTCAP, INC
08.2014 - 11.2021

Customer Services Supervisor

SOARING EAGLE CASINO AND RESORT
11.2007 - 05.2008

Customer Service Representative

SOARING EAGLE CASINO AND RESORT
09.2006 - 11.2007

Bachelor of Science - Management

University of Phoenix

Certificate - S.T.A.R.T Training

Grand Valley State University

Associate of Arts - Psychology

University of Phoenix

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Lordiss Warrior