LORDYNE APPOLON
Customer Service Representative
Fort Myers,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Member Advocate
Suncoast Credit Union
06.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual member needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for member complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Able to help my bilingual member with services and better understanding of the product needed.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Money Mart
03.2022 - 06.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Warehouse Packer
Alcon
09.2021 - 03.2022
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Home Customer Service Agent
William Sonoma Inc
11.2020 - 01.2021
- Helped resolve product returns, responded to websites and email inquiries within the next business days to maintain customer satisfaction and generate positive reviews
- Processed orders and coordinated delivery schedules to meet customer needs
- Quoted prices for items desired, explain credit terms and collected credit information to qualify customers
- Engaged with customers to understand and resolve issues and answer product questions
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
Customer Service Representative
Money Mart Inc
05.2019 - 10.2020
- Issue resolution Payment processing POS systems Cash drawer balancing Customer greeting Cash register operation, Helped customers find specific products, answered questions and offered advice
- Scanned customer purchases, supporting transactions to streamline sales process
- Compiled and updated client data to track payments trends and support accurate accounting.
Chef
Coconut Creek Casino
03.2018 - 04.2019
- My starting position was as a cashier
- Duties included taking orders, keeping count of withdrawals and deposits, directing customers to their seats
- My current position were held as a lead chef
- Current position was the best of my ability and up to company Standards
- Developed recipes and menus to meet consumer demand and align with culinary trends
- Planned and prepared food product orders to maintain appropriate stock levels.
Packing Shipper
Fresh Point
10.2015 - 12.2017
- Quickly determined optimal packing arrangements, box sizes, and needed padding tosh multiple items
- Inspected and examined materials, containers, and products to verify packing specifications
- Prepared proper shipping and handling procedures for movement of dangerous goods
- Followed established guidelines and procedures.
Education
Associate of Arts -
North Campus Broward College
Coconut Creek, FL2030
Skills
- Summary Skills Experience Education
- And Training
- Inbound call answering
- Customer needs assessments Customer service excellence
- Shipping and receiving understanding Cross-selling
- Call Documentation
- Order and Refund Processing
- Customer Data Confidentiality
- Understanding Customer Needs
- Interpretation and Translation Services
Timeline
Customer Service Representative/Member Advocate
Suncoast Credit Union
06.2024 - Current
Customer Service Representative
Money Mart
03.2022 - 06.2024
Warehouse Packer
Alcon
09.2021 - 03.2022
Home Customer Service Agent
William Sonoma Inc
11.2020 - 01.2021
Customer Service Representative
Money Mart Inc
05.2019 - 10.2020
Chef
Coconut Creek Casino
03.2018 - 04.2019
Packing Shipper
Fresh Point
10.2015 - 12.2017
Associate of Arts -
North Campus Broward College
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