Loreal Cooks
Missouri City,Tx
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmay Operations Manager
WALGREENS
03.2023 - Current
- Efficiently dispense medications, ensuring accuracy and adherence to prescription guidelines.
- Process and manage prescription orders, including inputting data, checking interactions, and verifying insurance information.
- Conduct inventory management, including restocking shelves, monitoring expiration dates, and maintaining a clean and organized workspace.
- Handle customer inquiries, address concerns, and provide information about medications and potential side effects.
- Supervised and coordinated daily activities of the team to ensure efficient store operations.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
PHARMACY TECHNICIAN
MD ANDERSON
02.2023 - 12.2023
- Accurately process and fill medication orders, ensuring compliance with hospital policies and regulatory requirements.
- Collaborate with pharmacists and healthcare providers to resolve medication-related issues and optimize patient care.
- Manage and maintain pharmacy inventory, including ordering and restocking medications and supplies.
- Assist in the compounding of medications according to established protocols.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Patient Transportation
MD ANDERSON
01.2019 - 01.2021
- Identified and coordinated patient and family care to support patients and families in home or assisted living facility.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Processed paperwork such as discharges and transportation orders to coordinate patient movements.
- Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
Shift Leader
Walgreens
01.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Elsik High School
Houston, TX06-2011
Skills
- Prescription verification
- Drug utilization review
- Medication dispensing
- Pharmacy management
- Inventory and restocking
- Training and mentoring
- Patient safety
Certification
- Texas State Certified Pharmacy Technician License
- Pctb National Certified Pharmacy Technician
- Initial Sterile Compounding Certification Program
Timeline
Pharmay Operations Manager
WALGREENS
03.2023 - Current
PHARMACY TECHNICIAN
MD ANDERSON
02.2023 - 12.2023
Patient Transportation
MD ANDERSON
01.2019 - 01.2021
Shift Leader
Walgreens
01.2017 - Current
High School Diploma -
Elsik High School
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