Loreal Hall
Chicago,IL
Summary
Professional work background in Health Administration, training, management, budget management, compliance, safety protocols, customer service with over 15 years of experience, office procedures, and clinic operations. Results-oriented professional with excellent communication and interpersonal skills. Excellent knowledge of university Illinois Hospital policies, practices and procedures. Extensive computer knowledge including Microsoft Office, Access, Internet Savvy, Lotus notes, Medical Terminology, CERNER, EPIC and MyChart. Good working relationship with faculty, staff, and patients, ability to interact effectively with a diverse population.
Overview
17
17
years of professional experience
Work History
Health Administrator II
University Of Illinois, UIC
08.2021 - Current
- Performs clinic rounds to ensure efficient operation of clinic
- Examine Nursing stations daily to prevent delays in delivery of patient’s services
- Monitor patient flow through customer satisfaction program development
- Analyze patient charts to generate patient’s audits and census reports at physicians’ request
- Maintain referrals database
- Development of New Policies, Procedures and Work Practices Contribute to and support, development of new policies, procedures, systems of work practices by coordinating input of others
- Participate in new disciplines (specialties) program development
- Review compliance issues and safety protocols in clinic
- Staff Training Prepare and deliver educational materials on teamwork, professional courtesy and procedural consistency in clinic to customer service reps
- Assist senior management with budget preparations by analyzing prior clinic performance statistical data and project business growth
- Monitor monthly supply budget and obtain medical supplies for new physicians
- Prepare monthly reports through Doc Direct to track spending and medical supplies and equipment
- Develop and maintain personnel and general expense budgets of clinical Tech fees
- Manage new hire process which consist of interviewing applicants and orientations
- Mentor and evaluate performance of staff to meet departmental needs.
Customer Service Operational Manager
Ross Dress for Less
12.2015 - Current
- Responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment
- Finance management of weekly store budget
- Ensures Cash pulls and bank deposits are conducted to Company policy
- Responsible for Front End control
- Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed
- Trains and coach Associates on cash registers, shortage control policies and other Front End procedures
- To meet friendly and productivity standards
- Controls Retail Associates’ break schedule for backups, lunches and breaks.
Customer Service Lead
University of Illinois Medical Center at Chicago
04.2018 - 08.2021
- Customer Service Specialist, Team Lead University of Illinois Medical Center at Chicago
- Provides administrative leadership and oversight
- Monitors patient flow throughout daily clinic
- Staff Training Prepare and deliver educational materials on Epic
- Customer service direct patient staff and visitors other clinical and department areas as required
- Respond to routine inquiries related to office functions
- Staff Management Interview, hire, orient, lead, mentor and evaluate performance of front desk staff to meet departmental and organizational need
- Manage initial intake for the department; routes call and messages appropriately and efficiently
- Conduct assessments of customer service needs and ensure needs are met
- Consult with related departments in order to coordinate staff schedules and meeting room availability
- Collector and processor of payments for revenue
- Receive, document, and route complaints received
- Assists with maintenance of departmental performance improvement documentation
- Record data and data entry inputs
- Build a schedule to track significant dates, project instructions or work progress
- Taking existing data from a separate document and inputting it into Excel with graphing
- Assist with orientation ongoing training of staff in customer service
- Inventory Control
- Coordination of patient care between facilities
- Assist with monitoring compliance at rotary standards assist with other staff
- Explain established patient processing procedures and policies
- Collaboration of physician’s scheduling.
Medical Records Tech
University of Illinois Medical Center at Chicago
10.2010 - 04.2018
- Compiled, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system
- Processed, maintained, compiled, and reported patient information for health requirements and standards
- Reviewed records for completeness, accuracy and compliance with regulations
- Performed data entry and filing paperwork, scanned, quality control, validate records
- Answer and responds to telephone inquiries.
Medical Receptionist
Midwest Medical Record Ass. Metro South Hospital
07.2007 - 08.2010
- Performed data entry and filing paperwork
- Answered and responded to telephone inquiries, High volume switchboard
- Mailed screened and scanned request, subpoena’s, worker comp and disability
- Verified and rejected the validity of the authorizations
- Assisted visitors requesting records
- Quality Assurances, Invoicing, pulling charts and scanning medical records
- Copied and faxed requested files to other sites and doctor’s offices
- Retrieved medical records as needed
- Utilized hospital Software’s and Systems.
Education
Bachelors in Health Administration -
Governors State University
Master in Health Administration - Health Administration
Governors State University
Park Forest, IL 05.2001 -
Skills
Operational Efficiency
Facilities Management
Logistics Management
Stakeholder Management
Staff Training and Development
Key Performance Indicators
Scheduling and Coordination
Timeline
Health Administrator II
University Of Illinois, UIC
08.2021 - Current
Customer Service Lead
University of Illinois Medical Center at Chicago
04.2018 - 08.2021
Customer Service Operational Manager
Ross Dress for Less
12.2015 - Current
Medical Records Tech
University of Illinois Medical Center at Chicago
10.2010 - 04.2018
Medical Receptionist
Midwest Medical Record Ass. Metro South Hospital
07.2007 - 08.2010
Master in Health Administration - Health Administration
Governors State University
05.2001 -
Bachelors in Health Administration -
Governors State University