Loreal Jones
Nampa,ID
Summary
Dynamic Office Manager at Mcclure Dental Lab Design with proven expertise in customer service and office administration. Enhanced operational efficiency through strategic task delegation and streamlined processes. Skilled in QuickBooks Online with payroll and reconciling. Can maintain a professional demeanor. Very detailed oriented. Adept at fostering a collaborative work environment that promotes employee retention and satisfaction. Also, skilled with Adobe.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Mcclure Dental Lab Design
01.2019 - Current
- Managed QuickBooks Online effectively.
- Verified and adjusted discrepancies in account balances.
- Processed payroll and quarterly tax filings.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Managed vendor relationships, negotiating contracts for cost savings.
- Oversaw facility maintenance to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Coordinated with IT company to upgrade office technology, enhancing overall efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations.
- Handled design and execution of marketing materials.
Insurance Billing Specialist
Advanced Services
04.2018 - 12.2018
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Enhanced accuracy in billing documentation, meticulously reviewing and updating patient records.
Waitress
Texas Roadhouse
03.2014 - 08.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Audit Assistant Manager
Fred Meyers
09.2014 - 04.2017
- Supported successful completion of internal audits by collaborating with internal auditors and sharing relevant information as needed
- Implemented best practices in auditing techniques.
- Collaborated with cross-functional teams to ensure seamless communication and coordinated efforts during audits.
- Ensured accuracy through meticulous attention to detail in audit documentation.
Education
High School Diploma -
Powhatan High School
Powhatan, VAN/a - Business
J Sargent Reynolds
Richmond, VASkills
- Quickbooks Online
- Customer service
- Office management
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Account reconciliation
- Staff hiring
- Financial reporting
- Contract negotiations
- Banking operations
Certification
CPR
Timeline
Office Manager
Mcclure Dental Lab Design
01.2019 - Current
Insurance Billing Specialist
Advanced Services
04.2018 - 12.2018
Audit Assistant Manager
Fred Meyers
09.2014 - 04.2017
Waitress
Texas Roadhouse
03.2014 - 08.2018
High School Diploma -
Powhatan High School
N/a - Business
J Sargent Reynolds
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