L'Oreal Jones
Kenner,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking an opportunity for a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Lead Manager
ANN TAYLOR
03.2018 - 01.2020
- Opened and closed the store, balancing/ auditing cash drawers, depositing night deposits and retrieving change for registers.
- Track store productivity on POS system; client email, loyalty program, sales (Unit Per Transactions) and increasing credit card applications by 15%.
- Process payroll for 20+ employees, ensuring time, vacation, and attendance was accurate for each associate before closing date, utilizing ADP software.
- Prioritizing client online orders 100+ items per day, processing DOM's (Distributed Order Management), utilizing all shipping methods and carriers.
- Process shipment, order supplies, verify inventory, respond to company emails, create projected daily/monthly goals.
- Supervised team, while coaching employees in successful selling methods and encouraged cross-selling for additional products and services.
- Attended weekly meetings with District Manager to discuss and optimize strategies.
Universal Banker
Hancock Whitney Bank
04.2017 - 03.2018
- Established new accounts, utilizing ChexSystems, manage existing clients with overall financial needs, opening, closing and updating accounts.
- Reconciled general ledgers, process debits/ credits, collection items, deposits, withdrawals, and loan payments.
- Prospected for new business through networking, customer referral, cross-selling products resulting in 25% increased revenues.
- Accessed Federal Reserve cash management to ship/ receive currency up to $ 750,000, processing special orders for client business needs.
- Adhered to all policies and procedures pertaining to BSA/ AML rules in regulations, reporting alleged fraud or suspicious activity documenting information in SAR accurately to deter bank loss.
- Documented customer interactions, resolutions and relationships using CRM systems, such as Sales Force.
- Float to multiple branches assisting on Banker Desk or Teller LIne within New Orleans Region, as needed Per Supervisor.
Relationship Banker
First NBC Bank
08.2015 - 04.2017
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals.
- Executed wire transfers, stop payments, collections items, credit card, loan and account transfers.
- Audit cash vault up to $ 1,000,000, cashier's checks, money orders, verification of AML, BSA CTR reports for accuracy.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Following all rules and regulations and staying up to date with continued education/ certifications.
- Worked with clients to address and respond to client and partnership management issues
Bank Teller Supervisor
Iberia Bank
08.2007 - 08.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provide clients with prompt, efficient, accurate service, cross-sell banking products.
- Ordering/ shipping out currency weekly, assuring cash vault stayed at $250,000 for the branch.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy, auditing 5-10 tellers monthly, including vault, cashier's checks, money orders, etc.
- Supported Assistant Manager with special projects and additional job duties.
Lead Supervisor
Coach
09.2005 - 06.2007
- Opened and closed store 5 days per week by counting registers, making deposits and filing all daily paperwork.
- Strengthened merchandising by executing seasonal displays, utilizing promotional strategies to drive customer engagement boosting sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Minimized shrink loss 85% and increased sales 50% in 2006 through upselling and marketing.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Provided sales feedback to management to address concerns in sales reports.
Assistant Payroll Clerk
Astor Crowne Plaza Hotel
01.2003 - 08.2005
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- Transmit direct deposit and positive pay files.
- Process employee W-9 and I-9 forms and managed benefits and leave time.
- Responded to employee questions, calls/email request for information on the payroll schedule, overtime and payroll adjustments.
- Updated employee banking records when it was necessary.
Education
ESTHETICS DIPLOMA - Aesthetician
BLUE CLIFF COLLEGE
Metairie, LA07.2019
Skills
- QuickBooks, Microsoft Word, Excel, PowerPoint, SharePoint, Salesforce CRM, Google Suite, Peachtree, Oracle A/P, ADP Workforce Management, Horizon, 10-Key, AS-400, Zendesk
Certification
- Licensed in Real Estate - Since June 2021
- Licensed Esthetician - Since September 2020
Timeline
Sales Lead Manager
ANN TAYLOR
03.2018 - 01.2020
Universal Banker
Hancock Whitney Bank
04.2017 - 03.2018
Relationship Banker
First NBC Bank
08.2015 - 04.2017
Bank Teller Supervisor
Iberia Bank
08.2007 - 08.2015
Lead Supervisor
Coach
09.2005 - 06.2007
Assistant Payroll Clerk
Astor Crowne Plaza Hotel
01.2003 - 08.2005
ESTHETICS DIPLOMA - Aesthetician
BLUE CLIFF COLLEGE
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