Loreal McCrimager
Orange Park,FL
Summary
Committed Outreach Team Member with experience in engaging and supporting diverse communities. Strengths include outstanding interpersonal skills, strong cultural competence, and ability to build meaningful relationships. Notable for creating impactful community programs and initiatives that foster inclusivity and participation.
Overview
3
3
years of professional experience
Work History
Outreach Team Member
AmeriHealth Caritas
Jac, FL
07.2022 - 02.2024
- Made outreach welcome calls to new members and
- Conducted Health Risk Assessment Surveys as needed.
- Provided member education and assists members
with PCP selection and assignments. - strived to resolve all inquiries on first contact
while ensuring that the inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner. - Follow-ups made with members, if necessary, in a
timely fashion.
Claims Processing Specialist
Capgemini
Jacksonville, FL
10.2022 - 12.2023
- Worked contractional until assignment ended, duties include, identifying errors that caused
claim denial. - Corrected all necessary data, research billing discrepancies and re-bill claims as needed
- Interacted with Pharmacy and Corporate employees and various insurance agencies while assisting in
overall billing procedures to ensure accuracy of account.
Inside Sales Representative
ADT Security
Jac, FL
08.2021 - 08.2022
- Receives inbound telephone calls as a result of various ADT marketing and partner
campaigns. - Answer new and existing customer phone calls while following sales processes as well as work with customers to close sales by gathering information,
determining needs and scheduling installation appointments. - Ensured customer satisfaction by determining needs and transferring calls to the appropriate party for
resolution, performing follow-up including quotes, information requests, etc.
Mortgage Coordinator
Service Link, formally Lender Processing Services
Jack, FL
12.2020 - 08.2021
- Worked as a contractor, duties included receiving scheduling notices from Title Company
- Scheduled closings in Encompass
- Assisted closers by obtaining, reviewing and entering data from preliminary closing disclosures from title companies in LOS system and assisting loan closers and accounting with the wire ordering process.
- Uploaded closed loan packages to servicing as well as ordering and reviewing FNMA UCD and FHLMC loan advisor reports.
Education
Some College (No Degree) - Mathematics Education
Florida State College At Jacksonville
Jacksonville, FLSkills
- Community Engagement
- Strong interpersonal skills
- Community Relations
- Media Relations
- Customer Relationship Management (CRM)
- Salesforce
Timeline
Claims Processing Specialist
Capgemini
10.2022 - 12.2023
Outreach Team Member
AmeriHealth Caritas
07.2022 - 02.2024
Inside Sales Representative
ADT Security
08.2021 - 08.2022
Mortgage Coordinator
Service Link, formally Lender Processing Services
12.2020 - 08.2021
Some College (No Degree) - Mathematics Education
Florida State College At Jacksonville