Loreal Simpson
Stockbridge,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Peachtree Behavioral Health
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Enhanced claim processing efficiency by conducting thorough investigations and maintaining accurate documentation.
Customer Service Representative
Internal Revenue Service, IRS
09.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Health Services Administrator
United States Air Force, USAF
01.2009 - 11.2016
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Education
High School Diploma -
East Ridge High School
05.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Microsoft Outlook
- Clerical Support
- Knowledge of Medical Billing Termanology
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Scheduling and calendar management
- Deadline-oriented
- Meticulous attention to detail
- Prioritization
- Multi-Line Phone Systems
- Records administration
- Tech-Savvy
Timeline
Administrative Assistant
Peachtree Behavioral Health
11.2022 - Current
Customer Service Representative
Internal Revenue Service, IRS
09.2017 - 04.2019
Health Services Administrator
United States Air Force, USAF
01.2009 - 11.2016
High School Diploma -
East Ridge High School