Loreal Thompson

• Promptly responded to 40+ Daily customer inquiries through live chat, email and inbound calls using salesforce.

• Resolved product related issues, processed returns or cancellations and facilitated exchanges, credits or the processing of new orders

• Collaborated with courier services to handle lost packages, conducting investigations and finding resolutions.

• Maintained effective communication with the warehouse and fulfillment team to ensure optimal shipment coordination and stock availability.

• Exhibited extensive understanding of products and their descriptions on the company website to better recommend products based through analysis of customer information and needs.

•Managed a dynamic workload, responding promptly to over 200 customer inquiries weekly through various channels within Zendesk.

•Demonstrated in-depth understanding of company product offerings on website, leveraging this knowledge to better assist in sales.

•Accurately received customer prescription information to facilitate the seamless input and ordering of custom eyewear if needed.

•Excelled in efficient problem resolution, troubleshooting customer complaints with speed and precision, contributing to a positive brand image.

•Processed seamless order management by processing customer cancellations, exchanges and returns, coordinating refunds and credits for optimal customer satisfaction.

• Orchestrated seamless communication with countless clients daily through email and phone

•Skillfully managing appointment scheduling to align with attorneys’ and doctors’ calendars

• Expertly input client demographic and case sensitive information into computer database, ensuring accuracy and confidentiality.

• Proactively defused escalated issues, showcasing adept conflict resolution skills

• Conducted in-depth analysis of medical records and invoices to discern their relevance to each case

• Diligently maintained regular client correspondence, fostering strong client relationships

• Facilitated smooth communication between contracting firms and clinics, ensuring timely and accurate payments.