Loree Gischel
Fort Myers,FL
Summary
Dynamic business owner with a proven track record at Gischel Machine Co., Inc., excelling in customer relations and small business operations. Expertise in cultivating strong client relationships consistently enhances customer satisfaction and loyalty. Highly skilled in verbal communication and conflict resolution, ensuring exceptional service that drives repeat business. Authorized to work in the US for any employer, demonstrating a commitment to excellence and a passion for fostering positive client experiences.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lee County Port Authority
09.2025 - 11.2025
- Answered multi phone line answering all requests
- Provided a warm and welcoming smile and attitude to all incoming customers, Pilots, and visitors that entered.
- Learned Avman software to assist in fuel orders and customers using tail numbers on airplanes.
- Arrived early to prepare newspapers, beverages, cookies and popcorn provided by the base.
- Provided any information that was required and assisted with gift shop purchases.
- Assisted the line service with anything that was needed.
- Offered a willingness to do whatever was needed to ensure a pleasurable experience while at the base.
Owner
Gischel Machine Co., Inc.
04.1983 - 07.2025
- Managed day-to-day business operations. Answered all incoming calls with a friendly demeanor. Our customers were everything to us.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed financial aspects of the business, including bank reconciliation, accounts payable, accounts receivable, and payroll.
Education
High School Diploma -
Brooklyn Park High School
Baltimore, MDAssociate of Arts - Business Administration
Catonsville Community College
Catonsville, MDSkills
- Organizational skills
- Customer support - Customer support experience (More than 20 years)
- Hospitality
- Communication skills
- Relationship Building
- Cash handling
- Phone etiquette
- Customer service
- QuickBooks
- Small business operations
- Accounts Receivable
- Accounts Payable
- Basic math
- Typing
- Front desk
- Management
- Office Management
- Customer Relations
- Computer skills
Certification
Driver's License
Languages
English
Timeline
Customer Service Representative
Lee County Port Authority
09.2025 - 11.2025
Owner
Gischel Machine Co., Inc.
04.1983 - 07.2025
Associate of Arts - Business Administration
Catonsville Community College
High School Diploma -
Brooklyn Park High School