LOREEN OMAR
Chicago,IL
Summary
Assistant Operation Manager with extensive background in administration, accounts payable, receivable and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Human Resources Generalist
Unity Parenting & Counseling Center
11.2023 - Current
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs
- Met with staff to resolve difficult situations related to performance and conflict management
- Implemented and supervised orientation procedures for new hires
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
- Respond to requests by asking probing questions, gathering and providing information.
- Train and provide backup support for other Administrative Business Partners as needed
- Met with staff to resolve difficult situations related to performance and conflict management.
Senior Accounting Specialist
Unity Parenting & Counseling Center
11.2023 - Current
- Updated general ledger with latest entries
- Prepared accounts for industry audits and supported audit process
- Reviewed documents and accounts for discrepancies and resolved variances
- Mentored junior staff members, fostering an positive work environment that encouraged professional growth
- Maintained strict confidentiality of all payroll information and records
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in an timely manner
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Created new hire and termination documents for payroll
- Resolved payroll discrepancies quickly and successfully
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders
- Optimized workflow efficiency within the department through strategic scheduling adjustments during peak processing periods
- Streamlined payroll processes by implementing efficient data entry and organization techniques, resulting in reduced processing time
- Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports
- Developed impactful grant applications to enhance organization's potential for funding awards
Customer Service Manager
MW Tires And Service
10.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Maintained complete documentation and records of all purchasing activities
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Resolved customer issues quickly to close deals and boost client satisfaction
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Prepared vendor invoices and processed incoming payments
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Trained employees to comply with policies, procedures and SOPs
- Led or participated in employee interviews and hiring decisions
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
Customer Service Account Manager
Miller Industrial
05.2019 - 09.2019
- Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability
- Worked knowledge of multi-channel consumer marketing strategies with emphasis on direct marketing and online or interactive campaigns
- Maintained holistic perspective of client relationships on day-to-day operational and strategic levels
- Coordinated special projects and managed schedules
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained records by imaging invoices, debits, and credits
- Managed and responded to correspondence and inquiries from customers and vendors
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Managed over 50 customer calls per day
- Increased sales by 45%
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Spare Parts Representative/Account Manager
Elettric
02.2018 - 08.2018
- Understood each target customer's business model, mapped out organization, and identified unique technology needs
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Managed inventory to provide customers with access to products in high demand
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Increased sales by 25%
Global Export Account Manager
Grainger
07.2015 - 04.2017
- Company Overview: Grainger is a premier industrial supplies and equipment provider
- Liaised with 150 overseas accounts, including US military and embassy customers; managed portfolios to generate pre-established aggregate annual sales
- Acquired and served as sole point of contact for $2.5M US Embassy Amsterdam account
- Exceeded monthly sales goals by 500% in 2017 and 100% in 2015 and 2016
- Converted 10 zero-dollar customers to contracts of $50K/year, increasing revenue by $500K
- Negotiated terms, conditions, and pricing to meet business needs of resellers and direct customers, promoting trust and building long-term relationships
- Demonstrated strong organizational and time management skills while managing multiple projects
- Researched & identified resellers to win bids from embassies & army bases that could not purchase directly from Grainger
- Ensured timely delivery of goods for customers with ships/vessels at port for short durations
- Resolved problems, improved operations and provided exceptional service
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
- Proven ability to learn quickly and adapt to new situations
- Gained extensive knowledge in data entry, analysis and reporting
- Answered customers' questions regarding products, prices, and availability
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Managed friendly and professional customer interactions
- Grainger is a premier industrial supplies and equipment provider
Education
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, IL 08.2004 - 08.2005
Some College (No Degree) - Accounting And Business Management
Triton College
River Grove, IL 08.2005 - 07.2006
Some College (No Degree) - Accounting And Business Management
DePaul University
Chicago, IL 07.2007 - 07.2008
Skills
Microsoft Word & Excel
AS/400
Internet research
communications
CRM
Salesforce
SAP
B2B
Order management
National accounts
New account creation
Stocking and replenishing account
Point of sale operation
Excellent Communication
Teambuilding
MS Office
Sales proposal creation
Strategic account development
Account management
Business administration
Employee Onboarding
Policy Implementation
Financial Administration
Invoice Processing
File Maintenance
QuickBooks knowledge
Intuit QuickBooks
Intuit QuickBooks expert
Timeline
Human Resources Generalist
Unity Parenting & Counseling Center
11.2023 - Current
Senior Accounting Specialist
Unity Parenting & Counseling Center
11.2023 - Current
Customer Service Manager
MW Tires And Service
10.2019 - Current
Customer Service Account Manager
Miller Industrial
05.2019 - 09.2019
Spare Parts Representative/Account Manager
Elettric
02.2018 - 08.2018
Global Export Account Manager
Grainger
07.2015 - 04.2017
Some College (No Degree) - Accounting And Business Management
DePaul University
07.2007 - 07.2008
Some College (No Degree) - Accounting And Business Management
Triton College
08.2005 - 07.2006
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
08.2004 - 08.2005
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