Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Loreen Murphy, M.S. HCA, RTT

Myrtle Beach,SC

Summary

Experienced Director specializing in strategic planning and team management, dedicated to enhancing performance. Highly motivated and dynamic health care leader who proudly maintains a highly productive, efficient, and quality-driven environment through strong organizational, leadership, teambuilding, and communication skills. Proficient in problem solving, decision making, and stakeholder communication. Successfully drove company growth by implementing operational strategies and cultivating professional networks.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Oncology Service Line Director

TIDELANDS HEALTH
08.2024 - Current
  • Responsible for the operational performance of the Oncology Service Business Unit across three locations.
  • Oversee the daily operations of the Medical Oncology practices and the Oncology Infusion department.
  • In collaboration with the MUSC Hollings Cancer Center Leadership & Radiation Oncology team, support the operation of the GRTC Radiation Oncology department.
  • Oversee daily operations of the Breast Center.
  • Recruitment, credentialing, and onboarding of the Oncology service line providers.
  • Oversight of all regulatory and accreditation activities.
  • Identified areas of opportunity for improvement are currently in process.
  • Revision of the nursing and practice manager leadership roles to improve operations.
  • Medical Oncology practice clinical support team oversight, training, and monitoring to improve turnover and provider and employee engagement and satisfaction.
  • Create and implement the APP service for the Medical Oncology Practice to improve patient access and improve physician resiliency.
  • Redesign the Oncology Nurse Navigator service in a disease-specific model to align with Oncology operations best practices and improve the quality of care.
  • Create and operationalize a Medical Oncology Practice Nurse role to improve patient care.
  • Revise and create various job descriptions across the service line to improve role clarity and responsibilities.
  • Administrative support team redesign to improve efficiency.
  • Development of policy and procedures for the service line.
  • Review of staffing levels to ensure accurate resource allotment and deployment.
  • EOC rounds development to improve quality.
  • Identify metrics and operationalize an Oncology service line quality dashboard.
  • Break down existing silos within and across departments to improve teamwork.
  • Created monthly leadership meetings to improve collaboration, communication, and teamwork.
  • Workflow efficiencies and standard work to reduce denials and improve financial health.
  • Achieved a 20% reduction in denials within the first 6 months.
  • Identified cost savings of $25,000 through the survivorship software system contract review.
  • Development of a monthly financial reporting process for department leaders to ensure there is a consistent focus on budgetary operations.
  • Onboarding of a new Genetics Counselor to provide the ability to offer in-house genetic counseling.
  • Operationalize an Oncology Social Work program.

Regional Oncology Director- Cancer Institute

HARTFORD HEALTHCARE
05.2022 - 08.2024
  • Responsible for the overall operational performance of all clinical and non-clinical functions of the Cancer Institute across four facilities in the central region.
  • Oversee the daily operations of the Medical Oncology practices in four locations that continue to experience growth. YOY in aggregate 12%.
  • Oversee the daily operations of the Oncology Infusion departments in four locations that continue to experience growth. YOY in aggregate 3%.
  • Oversee the daily operations of the Radiation Oncology department in three locations that continue to experience growth. YOY in aggregate for New Starts 9% and Daily Treatments 22%.
  • Oversee equipment replacement opportunities and projects for Radiation Oncology departments to include CT Simulator as well as Linacs.
  • Developed plans for increasing Medical Oncology and Infusion capacity across the region through various initiatives.
  • Led the Cancer Institute Radiation Oncology team to ensure initial and sustained concordance across all regions with Memorial Sloan Kettering’s requirements of the Care Partner Affiliation.
  • Oversee and lead various strategic projects & initiatives, both regional and cancer institute-driven.
  • Prepare monthly business unit status reports and present to regional senior leaders.
  • Prepare quarterly business unit reports and present to the senior leaders for the Cancer Institute.
  • Collaborate with department managers to prepare fiscal year budgets.
  • Starting with a cost savings target of $418,000, identified an additional $207,000 in cost savings in addition to revenue growth opportunities for the FY25 operational budget for the Oncology program.
  • Monitor budget activity during monthly manager meetings through the development of a monthly financial dashboard.
  • Region co-lead for the Clinical Care Redesign team focused on areas of cost savings for the system.
  • Regional cost savings initiative to reduce identified inpatient chemotherapy regimens.
  • Achieved the target of a total savings of $51,000 for 2023.
  • Coordinate various community outreach and cancer screening activities in the region.
  • Coordinate with the regional Medical Director and Professional Education department to support the rotations of various residents, medical students, radiation therapy students, and Healthcare Administrative Fellows in our departments in partnership with various academic institutions- Quinnipiac University, UCONN, Middlesex Community College.
  • Developed and implemented the regional oncology leadership policy and procedure team to enhance the quality and safety of the program.
  • Partnering with key stakeholders to create an outpatient ambulatory regulatory readiness process.
  • Collaborate with the cancer institute team on compliance with all Commission of Cancer (CoC), ACR, NAPRC & NQMBC accreditation standards.
  • Partnering with disease-specific physician champions to identify areas of growth and development, starting with the regional breast and urologic oncology programs.
  • Achieved a 5% salary expense reduction FY22 vs FY23 through an identified opportunity for cost savings in the non-oncology outpatient infusion department by closing the weekend, unproductive hours.
  • Redesigned the support services for the region to expand the service offerings and improve patient satisfaction.
  • Implemented a weekly interdisciplinary team meeting to enhance the coordination and quality of care.
  • Co-lead for the Pre-Chemotherapy Quality Initiative group.

Director – Center for Cancer Care

Griffin Hospital
08.2018 - 05.2022
  • Responsible for the overall performance in all clinical and non-clinical areas of the Center for Cancer Care.
  • Oversee clinical operations of the Radiation Oncology Department, resulting in 23% increase in new referrals FY2020-FY2021.
  • Develop and oversee departmental budgetary metrics and report any variances on a monthly and quarterly basis and develop strategies for any variance deviation to consistently keep budgets in line.
  • Working in collaboration with the Yale Smilow Medical Oncology Department physicians, leadership, and staff to ensure all medical oncology service line components meet the requirements in regulatory, quality, safety, care delivery, and patient experience expectations of the Griffin Center for Cancer Care.
  • As the Cancer Program Administrator, collaborates with the Medical Director and Tumor Registrar to oversee all Cancer Committee activities to ensure the cancer program is compliant with all accreditation standards, CoC, NAPBC, and ACR.
  • Expanded the Multidisciplinary Tumor Board meetings to include a GU specialty meeting.
  • Expanded the Disease Site Specific programs through the implementation of the UroNav MR Fusion guided biopsy for Prostate patients, increasing referrals to Radiation Oncology by 40% within the first 5 months of implementation.
  • Expand the Comprehensive Thoracic Oncology Program by implementing the Lung Orchestrator system to increase the efficiency of the Lung Cancer Screening Program in addition to expanding the service line to include incidental pulmonary nodule tracking.
  • Implemented radiosurgery technical capabilities in the Radiation Oncology department, reducing the leakage of patients requiring those services.
  • Project management of the Radiation Oncology CT scanner replacement.
  • Implemented an Oncology Nurse Navigation service, which increased referrals to the program by 23% in the first year.
  • Co-direct Cancer Program Annual fundraiser, achieving a total of over $500,000 raised.
  • Work with marketing to develop the Center for Cancer Care website.
  • In collaboration with the Planetree department leadership, oversee all Planetree Programs and Services within the Cancer Center.
  • Created the Cancer Center Planetree team to focus on staff engagement and patient satisfaction.
  • An active member of the monthly employee recognition program committee, person-center care council, and the radiation safety committee.
  • Maintain strong, consistent patient satisfaction scores.

Director – Radiation Oncology

Griffin Hospital
12.2012 - 08.2018
  • Responsible for overseeing clinical operations for the Radiation Oncology Service line which generated an increase in new referrals of 21%.
  • Oversee all daily clinical operations of the Radiation Oncology department.
  • Working in partnership with Yale University Medical Group and Yale New Haven Hospital Radiation Oncology staff of physicians, physicists, and dosimetrists for the provision of clinical services at the Griffin Hospital Center for Cancer Care Radiation Oncology department.
  • Achieved ACR program accreditation.
  • Assisted in achieving the Commission on Cancer Accreditation with accommodation.
  • Achieve consistent departmental productivity metrics of 100% or greater.
  • Assisted in creating, implementing, and providing ongoing support to the Lung Cancer Screening Program, achieving an increase in enrollment of 80%.
  • Plan and implement Head and Neck Cancer Screening and Prostate Cancer screening events to align with community outreach efforts.
  • In collaboration with the Medical Director, establish Site Specific Programs of Excellence.
  • An active member of the monthly employee recognition program committee, person-center care council, and radiation safety committee.
  • Maintain strong, consistent patient satisfaction scores of 100%.
  • Provide direct patient clinical care as needed.

Chief Radiation Therapist- Radiation Oncology

Griffin Hospital
08.2008 - 12.2012
  • Responsible for creating and onboarding the Radiation Oncology Service line to the organization providing the ability for the residents of the community to receive the full level of cancer care provided close to home.
  • Developed and operationalized the organization's strategic vision of adding the Radiation Oncology Service line.
  • Oversee the daily operations of the Radiation Oncology service line producing a 9% increase in the treatment volume.
  • Developed and implemented a written comprehensive quality assurance program.
  • Achieved departmental revenue and expense targets set for the first year of operations.
  • An active member of the monthly employee recognition program committee, person-center care council, radiation safety committee.
  • Implemented the patient satisfaction survey process and achieved consistent scores of 100%.
  • Provide direct patient clinical care as needed.

Chief Radiation Therapist- Radiation Oncology

NORWALK HOSPITAL
04.1996 - 08.2008
  • Responsible for overseeing the Radiation Oncology service line activities.

Staff Radiation Therapist

Norwalk Hospital
04.1990 - 04.1996
  • Provide direct clinical patient care daily.

Staff Radiation Therapist

YALE NEW HAVEN HOSPITAL
07.1989 - 04.1990
  • Provide direct clinical patient care daily.

Education

Master of Science - Health Care Administration

Charter Oak State College
New Britain, CT
05-2023

Bachelor of Science - Health Care Administration

Charter Oak State College
New Britain, CT
05-2016

Associate of Science - Radiation Therapy

South Central Community College
New Haven, CT
06-1989

Skills

  • Operational performance and quality improvement
  • Regulatory compliance
  • Fiscal Accountability
  • Coaching and mentoring
  • Relationship building
  • Employee engagement
  • Patient Satisfaction
  • Strategies and goals

Accomplishments

o Griffin Hospital-Department of the Quarter- 2017

o Women Making a Difference in the Valley Honoree- 2012

o Griffin Hospital-Elekta show site designation-2012

o Griffin Hospital- Department of the Year- 2011

Certification

  • o ARRT, State of Connecticut, Radiographer

Affiliations

  • ACS Relay for Life- 2025
  • Tour of Litchfield Hills- 2024
  • CT Breast Health Initiative- Race in the Park- 2023, 2024
  • YWCA New Britain CT Board Member- 2022-2024

References

References available upon request.

Timeline

Oncology Service Line Director

TIDELANDS HEALTH
08.2024 - Current

Regional Oncology Director- Cancer Institute

HARTFORD HEALTHCARE
05.2022 - 08.2024

Director – Center for Cancer Care

Griffin Hospital
08.2018 - 05.2022

Director – Radiation Oncology

Griffin Hospital
12.2012 - 08.2018

Chief Radiation Therapist- Radiation Oncology

Griffin Hospital
08.2008 - 12.2012

Chief Radiation Therapist- Radiation Oncology

NORWALK HOSPITAL
04.1996 - 08.2008

Staff Radiation Therapist

Norwalk Hospital
04.1990 - 04.1996

Staff Radiation Therapist

YALE NEW HAVEN HOSPITAL
07.1989 - 04.1990

Master of Science - Health Care Administration

Charter Oak State College

Bachelor of Science - Health Care Administration

Charter Oak State College

Associate of Science - Radiation Therapy

South Central Community College

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