LOREEN OMAR
Chicago,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Language
Work History
Sales Office Manager
MW Tires And Service
Chicago, IL
10.2019 - Current
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
- Implemented inventory controls and standardized ordering procedures, decreasing expenditures 50%.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed and responded to correspondence and inquiries from customers and vendors.
Account Relationship Manager & Office Manager
Miller Industrial
Elk Grove, IL
05.2019 - 09.2019
- Miller Industrial is a supplier of industrial hardware to both businesses and consumers
- Account Relations:
- Acquired 30 new customers in 6 months by consulting with clients to assess their individual needs and presenting creative ideas and product solutions to meet them; spent 80% of time engaging directly with customers in the field
- Met target revenue and margin goals for the territory; visited 5+ new businesses each week for in-person meetings
- Revived ~50 inactive accounts by reconciling persistent A/R issues and strengthening relationships
- Upsold large paint account from 5 to ~20 cases per week by matching a certain color they purchased elsewhere and guaranteeing on-time delivery, increasing revenue by ~300%
- Exceeded weekly in-person sales call goal by 100–200% and territory revenue goal by 30% by forging in-person relationships with assigned customer base
- Developed and maintained strong relationships with customers’ key stakeholders to influence purchasing decisions
- Identified and communicated potential upsell opportunities and opportunities for incremental revenue generation; communicated these to Key Account Executives and Digital Specialists to meet team revenue objectives
- Worked closely with Sales Account Manager/Executive and oversaw day-to-day relationships with clients
- Office Management:
- Maintained weekly payroll for 30 employees; managed internal staff relations; coordinated schedules
- Ensured client and vendor comfort in Miller Industrial’s office building; maintained adequate office supplies in stock
- Scheduled meetings with vendors; assisted sales team with various tasks; maintained equipment inventory
- Assisted with Human Resources duties, including new hire packets; provided administrative service to colleagues and supervisors and handled communications with clients, overseeing a multi-line phone system
- Managed contract and price negotiations with office vendors, service providers, and for office lease
- Assisted employees in the process of resolving escalated complaints
- Investigated and resolved invoice discrepancies; negotiated payment terms with vendors/suppliers; verified and processed accounts payable documents; maintained and organized updated vendor files and records
- Administrative Support to Project Managers and Corporate Controller:
- Entered invoices into ViewPoint System and applied cash receipts (checks and ACH deposits) and deposited checks using online banking for 3 companies daily
- Collated monthly WIP reports for all project managers and assisted in reconciliation and reporting procedures every month
- Reconciled contracts as change orders were produced to ensure accurate contract amounts
- Cross-trained employees on accounts receivable and cash application functions
- Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
- Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Entered figures using 10-key calculator to compute data quickly.
Spare Parts Representative/Account Manager
Elettric
Skokie, IL
02.2018 - 08.2018
- Elettric80 develops automated logistic solutions for daily consumer goods manufacturing companies
- Managed $100–200K spare parts inventory imported monthly from Italy and gained intimate familiarity with import regulations, customs processes and inventory coding; oversaw sorting, storage procedures
- Negotiated with TSA for clearance extensions while awaiting document processing; worked with TSA twice each week to confirm that items from Italy had the EIN number and that the shipment process would not be delayed
- Assisted in retaining a customer whose payments were not applied correctly; communicated with AR/AP to solve the issue; ensured that products were still shipped to customer during the resolution process
- Tracked and recorded 2 shipments per week using Excel and verified correct order fulfillment
- Managed 100 existing accounts and aided customers in selecting parts with great customer service
- Ensured maintenance of customer service standards to meet regulations such as wearing PPE, if required
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Managed inventory to provide customers with access to products in high demand.
Global Export Account Manager
Grainger
Niles, IL
07.2015 - 04.2017
- Grainger is a premier industrial supplies and equipment provider
- Liaised with 150 overseas accounts, including US military and embassy customers; managed portfolios to generate pre-established aggregate annual sales
- Acquired and served as sole point of contact for $2.5M US Embassy Amsterdam account
- Exceeded monthly sales goals by 500% in 2017 and 100% in 2015 and 2016
- Converted 10 zero-dollar customers to contracts of $50K/year, increasing revenue by $500K
- Negotiated terms, conditions, and pricing to meet business needs of resellers and direct customers, promoting trust and building long-term relationships
- Researched & identified resellers to win bids from embassies & army bases that could not purchase directly from Grainger
- Ensured timely delivery of goods for customers with ships/vessels at port for short durations
- Promoted company by learning more about customers and presenting services for future shipping needs.
- Obtained active knowledge of industry changes and communicated findings to national team.
Sales Associate & Accounts Payable/Receivable
National Tire & Battery
Arlington Heights, IL
06.2009 - 07.2015
- National Tire & Battery is a tire supply company
- Expanded customer base by 15% in initial 2-year period; acquired B2B client, boosting revenues by ~$25,000 per year
- Trained 15–20 employees, many of whom were promoted quickly; assisted in employee screening and initial interviews; managed efficient work scheduling for employees using Excel
- Maintained perfect inventory management and reconciliation using Excel with no shortfalls reported
- Excelled at in-person and phone engagement skills, increasing number of repeat retail customers
- Led weekly in-person and conference call update meetings with headquarters to help increase sales
- Analyzed performance indicators such as sales, add-ons, and satisfaction ratings to support manager in employee evaluation
- Managed AR/AP, billing, and complex coding; handled vendor issues and processed credit memos
- Verified and processed accounts payable documents, reconciled vendor accounts, and updated vendor files; analyzed credit reports and authorized new accounts
- Investigated/resolved invoice discrepancies, improving client retention; negotiated payment terms with vendors & suppliers
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Passenger Service Agent
Swissport
Chicago, IL
08.2005 - 06.2009
- Swissport is a Carrier Services Airline for KLM, Asian, and Royal Jordanian
- Assisted customers with flight information, efficiently checking in 50–60 passengers per flight; utilized fluency in Arabic to provide translating services 3 times per week
- Sold tickets and suggested upgrades; managed daily cash flow and balanced drawer at end of each shift
- Checked in luggage and verified weight, assessing fees when necessary
- Worked with lost-and-found department to ensure return of any passenger bags from overseas
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Tagged baggage and routed to appropriate location for loading and screening.
Sales Rep/Cashier
Pep Boys
Chicago, IL
02.2003 - 05.2005
- Pep Boys is an automotive aftermarket retail and service chain with 8,300+ service bays in over 930 locations
- Managed daily cash flow in store with $45M inventory
- Trained dozens of new employees on procedures and standards
- Troubleshot alternators, starters, and batteries, and assisted clients in identifying automotive needs
- Opened and closed facility, monitored schedules, and verified security measures
Education
General Studies
Wilbur Wright College
Studies
Triton College
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DePaul University
Skills
SkillsMicrosoft Word & Excel, AS/400, Internet research, communications, CRM, Salesforce, SAP
Bookkeeping
Staff Management
Strategic planning
Documentation and control
Budgeting
Statutory Reporting
Cost accounting
PeopleSoft expert
National accounts
Cost reviewing
Account verification
Order management
Timeline
Sales Office Manager
MW Tires And Service
10.2019 - Current
Account Relationship Manager & Office Manager
Miller Industrial
05.2019 - 09.2019
Spare Parts Representative/Account Manager
Elettric
02.2018 - 08.2018
Global Export Account Manager
Grainger
07.2015 - 04.2017
Sales Associate & Accounts Payable/Receivable
National Tire & Battery
06.2009 - 07.2015
Passenger Service Agent
Swissport
08.2005 - 06.2009
Sales Rep/Cashier
Pep Boys
02.2003 - 05.2005
General Studies
Wilbur Wright College
Studies
Triton College
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DePaul University