Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loreena Parkinson

MAGNA,UT

Summary

Dedicated Patient account professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced patient account repwith over 17 years of experience in medical billing. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient service rep position. Ready to help team achieve company goals. Motivated Patient Account Representative offering 17 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.

Overview

24
24
years of professional experience

Work History

Patient Account Representative

R1 Rcm
03.2020 - Current
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Reconciled statements with patient records.
  • Contacted patients after insurance was calculated to obtain payments.
  • Worked with customer to create debt repayment plan based on current financial condition.

Patient Account Representative

R1 Rcm
01.2018 - 03.2020
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Utilized computer programs to create invoices, letters and other documents.
  • Contacted patients after insurance was calculated to obtain payments.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Patient Account Representative

R1 Rcm
09.2007 - 01.2018
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Utilized computer programs to create invoices, letters and other documents.
  • Contacted patients after insurance was calculated to obtain payments.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

Patient Service Representative

Intermountain Healthcare
08.2003 - 09.2007
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Certified Nursing Assistant

Pioneer Valley Hospital
05.1999 - 08.2003
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

High School Diploma -

Kearns High School
Kearns, UT
05.1984

Skills

  • Service Quality Standards
  • Problem Identification
  • Correspondence Sorting and Filing
  • Medical Billing
  • Patient Contact
  • Account Monitoring
  • Filing Appeals
  • Denial Appeals Process
  • Insurance Company Communication
  • Amplified Telephones
  • Pleasant Telephone Demeanor

Timeline

Patient Account Representative

R1 Rcm
03.2020 - Current

Patient Account Representative

R1 Rcm
01.2018 - 03.2020

Patient Account Representative

R1 Rcm
09.2007 - 01.2018

Patient Service Representative

Intermountain Healthcare
08.2003 - 09.2007

Certified Nursing Assistant

Pioneer Valley Hospital
05.1999 - 08.2003

High School Diploma -

Kearns High School
Loreena Parkinson