Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Loreili Ramirez

Dover

Summary

Dynamic Operations Manager with a proven track record at True Care, excelling in process improvement and team building. Expert in Microsoft Excel and effective communication, I have successfully enhanced operational efficiency and client satisfaction while managing diverse teams. Passionate about driving growth and delivering exceptional service in high-pressure environments. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

17
17
years of professional experience

Work History

Operations Manager

Golden Steps ABA Therapy
01.2024 - Current
  • Lead state-level operations in partnership with the State Director to streamline scheduling and support client growth.
  • Serve as a primary liaison between therapists and families to enhance communication and care continuity.
  • Maintain and update Excel-based scheduling and caseload tracking tools.
  • Coordinate with recruitment and onboarding teams to align staffing with patient needs.
  • Oversee patient registration, waitlists, appointment flow, and discharge processes.

Training & Leadership Development Manager

True Care
New York
12.2022 - 12.2023
  • Assessed organizational training needs and developed programs aligned with strategic goals.
  • Launched onboarding initiatives across five boroughs, enhancing coordination and reducing ramp-up time.
  • Designed curricula and training materials in collaboration with senior leadership.
  • Trained staff on caregiver recruitment platforms, including HHA Exchange and internal systems.

Operations Manager – Coordination Department

True Care
Bronx
01.2021 - 12.2022
  • Directed service coordination across five boroughs, managing a census of 500+ patients.
  • Supervised and developed a team of 8 coordinators, ensuring high performance and service quality.
  • Implemented process improvements that enhanced operational efficiency and client satisfaction.
  • Conducted interviews and onboarding for new hires, supporting long-term team development.

Care Manager

Premier Home Health Care Services
Bronx
01.2018 - 12.2020
  • Managed home care assignments and ensured regulatory compliance for 1,200+ patients.
  • Resolved EVV discrepancies, attendance issues, and scheduling gaps on a daily basis.
  • Collaborated with RNs and case managers to ensure high-quality patient care.
  • Participated in regulatory hearings, including third-stage grievances and workers’ compensation.

General Manager

Rooster Bar & Grill
New Rochelle
01.2015 - 12.2017
  • Oversaw daily restaurant operations, HR functions, staff scheduling, and event planning.
  • Managed a 15-person team while ensuring compliance with local and state regulations.
  • Developed business plans and built community relationships to increase revenue and brand presence.

Patient Coordinator | Intake Coordinator | Member Services Rep

Bon Secours Health System
Bronx
01.2012 - 12.2015
  • Responded to inquiries from managed care organizations and patients, ensuring service satisfaction.
  • Assisted with patient intake, transportation scheduling, and service coordination.
  • Supported census growth and maintained accurate patient records in collaboration with clinical staff.

Home Health Aide Coordinator & Administrative Assistant

MZL Home Care
Queens
02.2008 - 03.2014
  • Coordinated scheduling, intake, and administrative support for home health services.
  • Provided back-office support and ensured timely onboarding of home health aides.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Ensured compliance with company policies and procedures related to project management activities.

Education

Bachelor’s Degree - Human Resources

DeVry College of New York
New York, NY
06-2026

Business Management Certificate -

Health Coach Institute
New York, NY

AAS - Business Administration

Westchester Community College
White Plains, NY

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Employee training
  • Recruitment strategies
  • Regulatory compliance
  • Microsoft Excel
  • Process improvement
  • Team building
  • Effective communication
  • Customer service
  • Time management
  • Staff management
  • Process flows
  • Project planning and development
  • Operations management
  • High-pressure environments
  • Budgeting and cost control
  • KPI tracking
  • Case management
  • Communication improvements
  • Forecasting and scheduling
  • Data evaluation
  • Operations monitoring
  • Staff development
  • BambooHR
  • Salesforce
  • AxisCare
  • HHA Exchange
  • Learning Management Systems (LMS)
  • EHR and Healthcare Operations Software

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Operations Manager

Golden Steps ABA Therapy
01.2024 - Current

Training & Leadership Development Manager

True Care
12.2022 - 12.2023

Operations Manager – Coordination Department

True Care
01.2021 - 12.2022

Care Manager

Premier Home Health Care Services
01.2018 - 12.2020

General Manager

Rooster Bar & Grill
01.2015 - 12.2017

Patient Coordinator | Intake Coordinator | Member Services Rep

Bon Secours Health System
01.2012 - 12.2015

Home Health Aide Coordinator & Administrative Assistant

MZL Home Care
02.2008 - 03.2014

Bachelor’s Degree - Human Resources

DeVry College of New York

Business Management Certificate -

Health Coach Institute

AAS - Business Administration

Westchester Community College

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