Lorein Walker
San Diego,CA
Summary
Compassionate Peer Support Specialist experienced in building trust and rapport with individuals in recovery. Delivered impactful support through empathetic communication, active listening, and resourceful assistance. Focused on empowering peers to navigate life changes and access necessary community services.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
31
31
years of professional experience
Work History
Peer Support Specialist
IHSS Public Authority
San Diego, CA
08.2022 - Current
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Helped individuals overcome harmful drug and alcohol addictions.
- Assisted clients with developing healthy coping skills to manage stressors.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Actively listened and responded empathetically when interacting with clients.
- Advocated for IHSS Public Authority consumers during service planning and problem-solving.
- Supported IHSS Public Authority consumers through peer guidance and active listening.
- Educated clients on available community resources that could enhance their quality of life.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Coordinated with IHSS Public Authority staff to resolve caregiver and consumer concerns.
- Referred caregivers to IHSS Public Authority services, resources, and support programs.
- Explained IHSS Public Authority program rules, forms, and service expectations.
- Coordinated referrals for services that addressed client needs. for additional services as needed based on client needs.
- Maintained accurate records of client progress through use of an electronic medical record system.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
In-home support services provider
Public authority of San Diego county
San Diego, California
08.2022 - Current
- Assisted San Diego County Public Authority clients with bathing, dressing, and grooming
- Prepared meals and snacks following client care plans
- Supported household cleaning, laundry, and bed making
- Monitored client safety and reported concerns to Public Authority supervisors
- Provided transportation assistance for medical visits and community errands
- Documented daily care tasks using Public Authority of San Diego County procedures
- Reminded clients about medications, appointments, and personal routines
- Offered companionship and respectful support in client homes
- Monitored client's progress and reported changes to supervisor or case manager.
- Transported clients to medical appointments, shopping centers, recreational events or other destinations as required.
- Assisted in the development of independent living skills through instruction and guidance.
- Observed clients for physical or emotional changes and reported changes to supervisor or case manager.
- Adhered to safety protocols while providing care to clients in their homes.
- Coordinated activities between multiple caregivers ensuring continuity of care for clients.
- Developed strategies with client to promote positive behavior change when needed.
- Implemented nutrition plans tailored specifically to each individual's dietary needs.
- Responded promptly to emergency situations involving the health and safety of the client.
- Collaborated with multidisciplinary team members regarding client's needs and service plans.
- Provided companionship by engaging in conversation, playing games or reading aloud.
- Administered medications according to written instructions from physician or pharmacist.
- Maintained appropriate documentation including notes on services provided.
- Educated families about available resources that could help improve quality of life for their loved ones.
- Supported individuals with disabilities by assisting them with mobility issues.
- Encouraged positive behaviors while managing challenging behaviors appropriately.
- Ensured compliance with all applicable laws, regulations and professional standards.
- Encouraged socialization between clients by arranging visits from family members or community volunteers.
- Counseled clients on topics related to mental health such as stress management techniques.
- Assisted in developing activity programs that promoted independence and encouraged participation.
- Helped client with medication self-administration.
- Improved patient outlook and daily living through compassionate care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Contributed to case reviews of client status and progress.
- Supported IHSS clients through Public Authority of San Diego County provider services.
- Assisted with provider enrollment, orientation, and registry requirements.
- Reviewed timesheets and service records for accurate submission.
- Communicated client needs with Public Authority staff and caregivers.
- Followed county policies, safety guidelines, and confidentiality standards.
- Coordinated daily care tasks with families and case managers.
- Provided dependable in-home support for personal care and household needs.
- Monitored patients with acute conditions for changes, improvements, or need for intervention.
- Performed or ordered diagnostic testing to address patient conditions.
- Explained medical conditions and illnesses in easy-to-understand terminology to inform and educate patients.
- Performed various tests to properly diagnose conditions.
- Interpreted and explained test results and scheduled follow-up requirements.
- Ordered laboratory tests and imaging scans to complete further investigations.
Dialysis Technician
Fresenius Medical Care Holdings Inc.
Oceanside, California
10.1995 - 11.2019
- Prepared Fresenius renal dialysis machines and water treatment systems for patient treatment.
- Monitored patient vital signs during hemodialysis under Fresenius Medical Care protocols.
- Set up dialyzers, lines, and blood circuits for dialysis procedures.
- Disinfected dialysis stations, equipment, and treatment areas using infection control standards.
- Documented treatment data, patient observations, and machine checks in medical records.
- Assisted nurses and nephrology staff with patient care and dialysis support.
- Maintained supply stock, ordered materials, and organized clinical dialysis work areas.
- Followed safety procedures, hygiene rules, and patient privacy requirements in clinic.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Followed infection control measures when cleaning and attaching hemodialysis machines to access sites like fistulas, catheters, and grafts.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operation.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Discontinued dialysis treatment according to established procedures.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Assisted nurses with inserting catheters into patients for hemodialysis treatments.
- Provided education about kidney disease management techniques to both patients and family members.
- Collaborated with interdisciplinary team members to ensure the best possible outcomes for all patients.
- Implemented quality improvement initiatives within the facility's dialysis unit.
- Updated knowledge of current trends in nephrology through continuing education courses.
- Participated in performance improvement activities as required by facility policy.
- Trained new dialysis technicians on machine operation and patient care procedures.
- Performed routine maintenance on dialysis equipment to ensure optimal functionality.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Monitored patient reactions and machine operation during dialysis treatment.
- Participated in continuous education to stay updated on dialysis technology advancements.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Tracked patients during tests and surgeries with assistance from EEG, EP instruments and video recording equipment.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Developed procedures for data management.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relief.
- Recommended changes to improve computer or information systems.
- Created databases to store electronic data.
- Conducted research to increase knowledge about medical issues.
- Coded data or other information.
- Instructed patients in the use of assistive equipment.
- Calculated numerical data for medical activities.
- Communicated test or assessment results to medical professionals.
- Communicated with management or other staff to resolve problems.
Education
Certificate - Healthcare Revenue Cycle
University of California San Diego
San Diego, California 03.2023 - 06.2023
Bachelor of Science - Healthcare Management
California College of San Diego
San Diego, California 11.2009 - 06.2013
Some College (No Degree) - Medical Building And Coding
University Or San Marcos
San Marcos, CASkills
- Peer support
- Recovery coaching
- Care plan review
- EMR charting
- Healthcare technology
- Administrative skills
- Soft skills
Certification
- Bachelor science degree in healthcare management
- Healthcare revenue cycle certificate
- Peer Support specialist 1 &2 certificate
Languages
Spanish
Limited
Japanese
Limited
Accomplishments
- GPA 3.8
Timeline
Certificate - Healthcare Revenue Cycle
University of California San Diego
03.2023 - 06.2023
Peer Support Specialist
IHSS Public Authority
08.2022 - Current
In-home support services provider
Public authority of San Diego county
08.2022 - Current
Bachelor of Science - Healthcare Management
California College of San Diego
11.2009 - 06.2013
Dialysis Technician
Fresenius Medical Care Holdings Inc.
10.1995 - 11.2019
Some College (No Degree) - Medical Building And Coding
University Or San Marcos