Spending time with my family
Lorel Carr
Correctional Officer
Riverview,Florida
Summary
I am a committed employee with experience in customer service, cash handling, and corrections in both adults and juveniles. I've worked in maximum and medium security locations and extensively trained in suicide prevention and defensive tactical techniques. Offering 2 year history of monitoring high-volume correctional facilities to maintain safety and order and experience in inmate restraints and searches. Successfully enforced facility policies and reducing inmate altercations an also skilled in maintaining order by enforcing rules and regulations in prison and jail settings. I handled difficult inmates and high-pressure situations with sound judgment and reasoned thinking to ensure the safety and security of the facility. Moving forward with my employment background, I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Also very committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Juvenile Detention Officer
Harris County Juvenile Probation Department
Houston, TX
04.2021 - 02.2022
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Observed and recorded mental and physical health of each juvenile offender.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Supervised 12 inmates during mealtime and recreational time.
Correctional Officer
Smith County Sheriff's Office
Tyler, Texas
04.2019 - 03.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Led disciplinary hearings and made recommendations for sentencing.
- Completed intake paperwork, fingerprints and searches.
- Identified facility openings and designated inmates to housing units.
- Delivered inmates to work sites and returned safely by following protocols.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Received and accounted for personal possessions and determined inmate work assignments.
- Observed behavior of residents individually and in groups.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Conducted routine and emergency head counts.
911 Telecommunicator
Smith County Sheriff's Office
Tyler, Texas
11.2018 - 03.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Cashier
Remedy Temp Agency
Tyler, TX
03.2018 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Waitress
Old Chicago Pizza
Tyler, TX
05.2017 - 03.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
Hostess
Red Lobster Restaurant
Tyler, Texas
02.2016 - 06.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Informed servers of newly seated parties for speedy service.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Planned and executed 30 guest parties by organizing menus, spaces and special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX 08.2012 - 06.2016
Skills
Safety and security enforcement
Interests
Traveling
Playing games with friends and family
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Juvenile Detention Officer
Harris County Juvenile Probation Department
04.2021 - 02.2022
Correctional Officer
Smith County Sheriff's Office
04.2019 - 03.2021
911 Telecommunicator
Smith County Sheriff's Office
11.2018 - 03.2019
Cashier
Remedy Temp Agency
03.2018 - 08.2018
Waitress
Old Chicago Pizza
05.2017 - 03.2018
Hostess
Red Lobster Restaurant
02.2016 - 06.2017
High School Diploma -
Chapel Hill High School
08.2012 - 06.2016
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