Lorelai Poston
Mount Pleasant,SC
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my expertise in braiding techniques and exceptional customer service at April Suggs. Skilled in multitasking and problem-solving, I boosted efficiency and client loyalty, embodying reliability and a goal-oriented approach without exceeding a numerical mention. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
Hairstylist's Assistant
April Suggs
08.2024 - 10.2024
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Checked in with clients to confirm comfort throughout appointments and services.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Increased client satisfaction by providing excellent customer service.
- Studied advanced techniques to develop proficiency and better serve customers.
- Offered exceptional service and support to walk-in and scheduled customers.
- Helped prepare clients for hair service.
Sales Associate
Spirit of Halloween
09.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Gift Shop Associate
The Charleston RiverDogs
05.2022 - 08.2022
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Offered creative input during planning sessions for seasonal events or promotions at the gift shop that drew in larger crowds of potential buyers.
- Maintained an organized and visually appealing store environment, resulting in increased foot traffic and sales.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of products.
- Aided in store merchandising efforts by arranging items strategically according to seasonality or promotional events.
- Enhanced store revenue through upselling and cross-selling of merchandise to customers.
- Resolved customer complaints with empathy and professionalism, resulting in improved brand loyalty.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
Food and Beverage Associate
The Charleston RiverDogs
05.2020 - 08.2022
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
Education
High School Diploma -
Oceanside Collegiate Academy
Mount Pleasant, SC05.2024
Skills
Client consultation
Appointment Scheduling
Sanitation Practices
Appointment Setting
Shampooing and conditioning hair
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Customer service excellence
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Multi-tasking strength
Problem-Solving
Excellent people skills
Reliable and punctual
Goal-Oriented
Timeline
Hairstylist's Assistant
April Suggs
08.2024 - 10.2024
Sales Associate
Spirit of Halloween
09.2022 - 11.2022
Gift Shop Associate
The Charleston RiverDogs
05.2022 - 08.2022
Food and Beverage Associate
The Charleston RiverDogs
05.2020 - 08.2022
High School Diploma -
Oceanside Collegiate Academy
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