Lorelai Sloniger
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Goal Pursuit/Career Break
Unemployed
08.2021 - 02.2023
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Specialist
Reed Group
10.2020 - 08.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
- Enhanced client retention rates by building strong relationships through consistent communication and followups.
Customer Service Specialist
Copart
07.2019 - 10.2019
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
Benefits Eligibility and Enrollment Specialist
Connect 4 Health
11.2018 - 02.2019
- Improved student enrollment rates by effectively communicating program benefits and requirements.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Enhanced customer service by promptly addressing inquiries and resolving issues promptly.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Updated, entered and reviewed customer data.
Customer Service Specialist
ADT Inc
05.2017 - 01.2018
- Reduced response time for customer inquiries by streamlining communication processes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
Education
Associate of Occupational Science – Medical Assisting -
Westwood College
03.2014
Associate of Science - Business Administration with a focus in Human Resources -
American Intercontinental University
11.2007
Skills
- Multitasking Abilities
- Calm Under Pressure
- MS Office
- Flexible and Adaptable
- Remote Office Availability
- Excellent Communication
- Multitasking
- Data Entry
- Recordkeeping
- Dependable and Responsible
- Research
- Organizational Skills
Certification
- CNP - Certified Notary Public
Timeline
Personal Goal Pursuit/Career Break
Unemployed
08.2021 - 02.2023
Customer Service Specialist
Reed Group
10.2020 - 08.2021
Customer Service Specialist
Copart
07.2019 - 10.2019
Benefits Eligibility and Enrollment Specialist
Connect 4 Health
11.2018 - 02.2019
Customer Service Specialist
ADT Inc
05.2017 - 01.2018
Associate of Occupational Science – Medical Assisting -
Westwood College
Associate of Science - Business Administration with a focus in Human Resources -
American Intercontinental University