customer service & administrative professional
Lorelee Parra
Self-employeed
Downey,CA
9
years of professional experience
Bilingual in English & Spanish, versatile customer service & administrative professional with 9 years of experience across operations, property management & restaurant settings. Skilled in financial transactions, office management & process optimization. Driven to obtain career-based opportunities with a strong desire for growth.
Work History
Florist
3 Years 9 Months- Created unique custom floral arrangements for various occasions, tailored to meet customers' desires, aiming to foster repeat business.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve customers' evolving needs.
- Administered inventory and procurement operations for fresh flowers and supplies, guaranteeing optimal stock levels for seamless operations.
- Promoted business through participation in local events, social media marketing, and community outreach efforts.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
Sales Representative
3 Months- Cultivated deep understanding of product features to effectively address customer inquiries, as well as overcome objections to ensure customer satisfaction.
- Established and nurtured customer relationships through face-to-face communication, phone, and email to promote products and services.
- Managed day-to-day operations and strategic decision-making to enhance workflow efficiency.
- Exceeded sales targets through effective planning and goal setting.
- Facilitated training sessions for new employees on customer service excellence and organizational strategies.
Front Desk Manager & Client Services
8 Months- Processed tenant lease payment transactions and supported overall financial operations.
- Addressed inquiries related to office space leasing, ensuring potential clients received accurate and timely information.
- Facilitated conference room bookings for meetings and events.
- Assisted with copy & print services to support team needs.
- Coordinated mail & package handling, including forwarding and scheduled courier pickups.
- Managed facility upkeep to ensure operational efficiency and nurtured vendor relationships.
- Oversaw inspection and organization of incoming shipments to maintain inventory accuracy; managed preparation and processing of outgoing orders and transfers to optimize workflow.
Server
1 Year 6 Months- Cultivated exceptional dining experiences through the delivery of outstanding customer service in a fast-paced atmosphere.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Document Control Specialist
9 Months- Improved efficiency by implementing electronic document management systems for easy access and retrieval.
- Collaborated with project teams to facilitate timely distribution of critical documentation.
- Provided assistance with inbound and outbound document processes, sorting, logging, and work order creation.
- Conducted regular audits of documentation for quality assurance and process improvement.
- Established a comprehensive quality assurance process to detect documentation errors prior to client delivery.
Associate
1 Year 8 Months- Delivered attentive service during high-volume periods, maintaining detail orientation and strong guest rapport.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Implemented effective communication strategies between front-of-house & back-of-house staff for streamlined operations.
- Facilitated team-oriented atmosphere, assisting colleagues during rush periods to ensure smooth operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
Education
General Studies
High School Diploma
Skills
Bilingual
fluent communication in English & Spanish
Exceptional customer service
Problem-solving & analytical thinking
Time management & prioritization
Microsoft Office: Word/Excel/Outlook/PowerPoint
10-Key & Typing 40 WPM
Payment processing & POS systems
Quality control & compliance support
File & system management
Data entry & numerical accuracy
Timeline
Sales Representative
Elysian Consultants
05.2026 - 08.2026Read More
Florist
Self-employeed
12.2022 - CurrentRead More
Front Desk Manager & Client Services
ESDI, Inc.
03.2022 - 11.2022Read More
Server
Gangnam Korean BBQ
08.2020 - 02.2022Read More
Document Control Specialist
Cordoba Corporation
10.2019 - 07.2020Read More
Associate
In-N-Out Burger
01.2018 - 09.2019Read More
Platt College
General Studies
Read More
San Antonio High School
High School Diploma
Read More