Lorelei Fugate
Dayton,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Office Manager
Gary's Body Shop
02.2022 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained computer and physical filing systems.
Cleaning Crew Member
Final Touch Cleaning Services
04.2020 - 01.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed and implemented comprehensive cleaning plan for entire building.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Kitchen Crew Member
Submarine House
12.2017 - 04.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Stocked and rotated food items according to expiration dates.
- Trained new staff on food preparation and safety procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Northridge High School
Dayton, OH06.2020
Skills
- Client Correspondence
- Workflow Planning
- Customer Service Management
- Organizational Skills
- Vendor Liaising
- Handling Complaints
- Performance Improvement
- Billing and Invoicing
Timeline
Office Manager
Gary's Body Shop
02.2022 - Current
Cleaning Crew Member
Final Touch Cleaning Services
04.2020 - 01.2022
Kitchen Crew Member
Submarine House
12.2017 - 04.2021
High School Diploma -
Northridge High School
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