Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lorelei Massender

Glenwood Springs,CO

Summary

Senior Operations Specialist at REI with experience in onboarding training and financial management. Proven expertise in safety compliance and inventory control, leading to significant improvements in operational efficiency. Strong ability to build customer relationships, consistently identifying and addressing client needs to enhance satisfaction and loyalty.

Overview

24
24
years of professional experience

Work History

Senior Operations Specialist

REI
Glenwood Springs, CO
05.2022 - Current
  • Implemented safety compliance best practices in operational procedures.
  • Managed banking staff to ensure adherence to all SOP standards.
  • Maintained accurate records of transactions and activities in operations management.
  • Oversaw store cc purchases ensuring correct reporting to HQ via Concur.
  • Adhered to company's standards and procedures and informed staff of these standards.
  • Managed the finances of the company to ensure budget needs are met.
  • Identified needs of customers promptly and efficiently.
  • Implemented employee recognition incentives.
  • Ordered supplies needed for the daily operation of the store.

Administrative Assistant

Post Indepndent
Glenwood Springs, CO
10.2021 - 04.2022
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Maintenance Administrative Assistant

RE-1 School District
Glenwood Springs, CO
09.2007 - 01.2021
  • Managed inventory of supplies and equipment for maintenance and custodial teams.
  • Assisted in developing policies for custodial operations and safety standards.
  • Processed work orders and tracked progress of maintenance requests.
  • Maintained records of inspections and compliance with safety regulations.
  • Facilitated training sessions for new staff on custodial procedures.
  • Assisted in organizing and maintaining all maintenance records, including preventive maintenance documents.
  • Coordinated with vendors to ensure timely delivery of parts and equipment.
  • Performed general office duties such as typing, filing, data entry, mail distribution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Finance Secretary

Glenwood Springs Middle School
Glenwood Springs, CO
09.2001 - 09.2007
  • Managed daily cash flow and bank deposits for school operations.
  • Assisted in budgeting processes for school expenditures.
  • Maintained accurate records of invoices and receipts for audits.
  • Maintained confidentiality of sensitive financial information at all times.
  • Prepared monthly bank reconciliations to ensure accuracy of account balances.
  • Performed data entry tasks into finance software systems to keep accurate records of transactions.
  • Placed orders with vendors, followed up to resolve problems and facilitated timely delivery, receiving and dispensing of goods to appropriate requester.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Education

High School Diploma -

Phoenix High School
Phoenix, OR
06-1980

Skills

  • Onboarding training
  • Safety compliance
  • Operations management
  • Financial management
  • Inventory control
  • Customer relationship management

Affiliations

  • Basket Weaving
  • Gardening
  • Cake decorating/baking

References

References available upon request.

Timeline

Senior Operations Specialist

REI
05.2022 - Current

Administrative Assistant

Post Indepndent
10.2021 - 04.2022

Maintenance Administrative Assistant

RE-1 School District
09.2007 - 01.2021

Finance Secretary

Glenwood Springs Middle School
09.2001 - 09.2007

High School Diploma -

Phoenix High School

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