Lorelei Nuzum
East Wenatchee,WA
Summary
Dedicated individual pursuing full-time opportunity in customer service industry to apply expertise and enhance personal development
Overview
18
18
years of professional experience
Work History
Vacation Rental Property Manager
Shady Lane LLC
Orcas, WA
05.2021 - 04.2025
- Managed guest communications to ensure seamless check-in and check-out experiences.
- Coordinated property maintenance and repairs, enhancing overall guest satisfaction.
- Implemented efficient booking procedures, optimizing occupancy rates across multiple properties.
- Developed marketing strategies utilizing online platforms to increase visibility of rental listings.
- Monitored guest reviews, addressing feedback to maintain high service standards and improve ratings.
- Streamlined housekeeping operations through effective scheduling and inventory management practices.
Housekeeper
Shady Lane LLC
Orcas, WA
03.2022 - 01.2025
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Utilized industrial cleaning equipment to efficiently complete tasks within designated timeframes.
- Conducted regular inspections to identify areas needing improvement or maintenance.
- Collaborated with team members to enhance workflow and service quality.
Front Desk Receptionist
Rosario Resort and Spa
Orcas, WA
02.2010 - 10.2015
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing use of office resources and staff time.
- Trained new reception staff on protocols and software systems to ensure consistency in service delivery.
Customer Sales Representative
Results Bellingham (Helio)
Bellingham, WA
02.2008 - 08.2008
Assistant to Manager of Catering and Banquets
Rosario Resort and Spa
Orcas Island, WA
05.2007 - 10.2007
Education
Medical Assisting
Cascades Job Corps Center
Sedro-Woolley, WA04.2010
GED - undefined
Skagit Valley College
Mount Vernon, WA07.2007
Skills
- Telephone communication skills
- Customer management strategies
- Typing efficiency (45 WPM)
- Development of leadership skills
- Expertise in retail sales
- Communication skills (inbound/outbound)
- Scheduling expertise
- Computer literacy and proficiency
- Inventory control management
- Document organization and filing
- Written communication effectiveness
- Fast learner adaptability
- Multitasking capabilities
- Punctual work ethic
- Data entry precision
Timeline
Housekeeper
Shady Lane LLC
03.2022 - 01.2025
Vacation Rental Property Manager
Shady Lane LLC
05.2021 - 04.2025
Front Desk Receptionist
Rosario Resort and Spa
02.2010 - 10.2015
Customer Sales Representative
Results Bellingham (Helio)
02.2008 - 08.2008
Assistant to Manager of Catering and Banquets
Rosario Resort and Spa
05.2007 - 10.2007
Medical Assisting
Cascades Job Corps Center
GED - undefined
Skagit Valley College