Summary
Overview
Work History
Education
Skills
Timeline
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Lorelei Nuzum

East Wenatchee,WA

Summary

Dedicated individual pursuing full-time opportunity in customer service industry to apply expertise and enhance personal development

Overview

18
18
years of professional experience

Work History

Vacation Rental Property Manager

Shady Lane LLC
05.2021 - 04.2025
  • Managed guest communications to ensure seamless check-in and check-out experiences.
  • Coordinated property maintenance and repairs, enhancing overall guest satisfaction.
  • Implemented efficient booking procedures, optimizing occupancy rates across multiple properties.
  • Developed marketing strategies utilizing online platforms to increase visibility of rental listings.
  • Monitored guest reviews, addressing feedback to maintain high service standards and improve ratings.
  • Streamlined housekeeping operations through effective scheduling and inventory management practices.

Housekeeper

Shady Lane LLC
03.2022 - 01.2025
  • Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
  • Assisted in training new staff on cleaning procedures and safety protocols.
  • Utilized industrial cleaning equipment to efficiently complete tasks within designated timeframes.
  • Conducted regular inspections to identify areas needing improvement or maintenance.
  • Collaborated with team members to enhance workflow and service quality.

Front Desk Receptionist

Rosario Resort and Spa
02.2010 - 10.2015
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated appointment scheduling, optimizing use of office resources and staff time.
  • Trained new reception staff on protocols and software systems to ensure consistency in service delivery.

Customer Sales Representative

Results Bellingham (Helio)
02.2008 - 08.2008

Assistant to Manager of Catering and Banquets

Rosario Resort and Spa
05.2007 - 10.2007

Education

Medical Assisting

Cascades Job Corps Center
Sedro-Woolley, WA
04.2010

GED - undefined

Skagit Valley College
Mount Vernon, WA
07.2007

Skills

  • Telephone communication skills
  • Customer management strategies
  • Typing efficiency (45 WPM)
  • Development of leadership skills
  • Expertise in retail sales
  • Communication skills (inbound/outbound)
  • Scheduling expertise
  • Computer literacy and proficiency
  • Inventory control management
  • Document organization and filing
  • Written communication effectiveness
  • Fast learner adaptability
  • Multitasking capabilities
  • Punctual work ethic
  • Data entry precision

Timeline

Housekeeper

Shady Lane LLC
03.2022 - 01.2025

Vacation Rental Property Manager

Shady Lane LLC
05.2021 - 04.2025

Front Desk Receptionist

Rosario Resort and Spa
02.2010 - 10.2015

Customer Sales Representative

Results Bellingham (Helio)
02.2008 - 08.2008

Assistant to Manager of Catering and Banquets

Rosario Resort and Spa
05.2007 - 10.2007

Medical Assisting

Cascades Job Corps Center

GED - undefined

Skagit Valley College

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Lorelei Nuzum