Lorelei Nuzum
East Wenatchee,WA
Summary
Dedicated individual pursuing full-time opportunity in customer service industry to apply expertise and enhance personal development
Overview
18
18
years of professional experience
Work History
Vacation Rental Property Manager
Shady Lane LLC
05.2021 - 04.2025
- Managed guest communications to ensure seamless check-in and check-out experiences.
- Coordinated property maintenance and repairs, enhancing overall guest satisfaction.
- Implemented efficient booking procedures, optimizing occupancy rates across multiple properties.
- Developed marketing strategies utilizing online platforms to increase visibility of rental listings.
- Monitored guest reviews, addressing feedback to maintain high service standards and improve ratings.
- Streamlined housekeeping operations through effective scheduling and inventory management practices.
Housekeeper
Shady Lane LLC
03.2022 - 01.2025
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Utilized industrial cleaning equipment to efficiently complete tasks within designated timeframes.
- Conducted regular inspections to identify areas needing improvement or maintenance.
- Collaborated with team members to enhance workflow and service quality.
Front Desk Receptionist
Rosario Resort and Spa
02.2010 - 10.2015
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing use of office resources and staff time.
- Trained new reception staff on protocols and software systems to ensure consistency in service delivery.
Customer Sales Representative
Results Bellingham (Helio)
02.2008 - 08.2008
Assistant to Manager of Catering and Banquets
Rosario Resort and Spa
05.2007 - 10.2007
Education
Medical Assisting
Cascades Job Corps Center
Sedro-Woolley, WA04.2010
GED - undefined
Skagit Valley College
Mount Vernon, WA07.2007
Skills
- Telephone communication skills
- Customer management strategies
- Typing efficiency (45 WPM)
- Development of leadership skills
- Expertise in retail sales
- Communication skills (inbound/outbound)
- Scheduling expertise
- Computer literacy and proficiency
- Inventory control management
- Document organization and filing
- Written communication effectiveness
- Fast learner adaptability
- Multitasking capabilities
- Punctual work ethic
- Data entry precision
Timeline
Housekeeper
Shady Lane LLC
03.2022 - 01.2025
Vacation Rental Property Manager
Shady Lane LLC
05.2021 - 04.2025
Front Desk Receptionist
Rosario Resort and Spa
02.2010 - 10.2015
Customer Sales Representative
Results Bellingham (Helio)
02.2008 - 08.2008
Assistant to Manager of Catering and Banquets
Rosario Resort and Spa
05.2007 - 10.2007
Medical Assisting
Cascades Job Corps Center
GED - undefined
Skagit Valley College