Lorelei Wieck
Weeki Wachee,Fl
Summary
Work professional with 15+ year experience. Looking for a company that offers a nurturing work environment as well a possibility for growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Permit Coordinator
City Of Dade City
01.2024 - Current
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across my team.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Liaised with various internal departments such as engineering, planning, and legal teams – contributing towards seamless cross-functional collaboration.
- Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.
- Evaluated current processes regularly for optimization opportunities that improved overall efficiency.
- Ensured compliance with regulations through careful review of project plans and documentation.
- Provided exceptional customer service throughout the permitting process, fostering client satisfaction and repeat business.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
Customer Service Representative
City Of Dade City
01.2022 - Current
- All aspects of customer service, Payment processing, New account set up and discontinuation, All facets of Utility Billing, Proficient with Incode, Aclarian, Neptune, E-money, Paygov, Excel and Word, Clerical duties, Multiple phone lines
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Consultant (Dedicated Business Owner)
Target
04.2018 - 01.2022
- Assisted 200+ guests daily in decision making purchases, Cashier duties, Red Card applications, Fast Service, Guest Service Returns, Team trainer to new employees, Led team members in handling cash registers, organizing inventory backroom as well as daily sales tracking
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Sales Consultant
Ross Stores
02.2015 - 03.2018
- Greeted 50+ guests in store per day, responding to inquiries, helping with purchase decisions and providing exceptional customer service, Trained new employees on upselling, cross-selling, customer service, cashier duties and truck procedures, Process and lead the retail truck daily and delivered merchandise to the sales floor while overseeing a crew of 2-6 people, Front end cashier duties, Cash office duties
Merchandise Handler
Cracker Barrel
08.2005 - 02.2015
- Successfully assisted 100+ guest per day in person and via telephone with purchase decisions, transactions, returns and inquiries, Regularly exceeded daily sales goals with cross selling and upselling techniques, Built rapport with customers by offering friendly knowledgeable and supportive customer service, Cashier and POS, Attended sales conferences to improve relationship/team building and closing techniques as well as how to improve the business
Education
Pre-psychology Studies -
Palm beach atlantic
Pre-psychology Studies -
Hcc
01.1996
Skills
- Microsoft Office
- Site Inspections
- Document Review
- Research abilities
- Report Preparation
- Permit acquisition
- Staff Scheduling
- Customer Service
- Problem-solving abilities
- Zoning regulations
- Building Codes
Certification
- Florida Notary
Timeline
Permit Coordinator
City Of Dade City
01.2024 - Current
Customer Service Representative
City Of Dade City
01.2022 - Current
Sales Consultant (Dedicated Business Owner)
Target
04.2018 - 01.2022
Sales Consultant
Ross Stores
02.2015 - 03.2018
Merchandise Handler
Cracker Barrel
08.2005 - 02.2015
Pre-psychology Studies -
Palm beach atlantic
Pre-psychology Studies -
Hcc
- Florida Notary
Similar Profiles
GEORGINA CIDGEORGINA CID
Community & Economic Development Director/CRA at City Of Dade CityCommunity & Economic Development Director/CRA at City Of Dade City
Noel MercadoNoel Mercado
Code Enforcement Officer at City Of Dade CityCode Enforcement Officer at City Of Dade City
Jennie CrandallJennie Crandall
Clinical Coordinator RN at Advent Health Dade City Emergency DepartmentClinical Coordinator RN at Advent Health Dade City Emergency Department