Overview
Work History
Education
Timeline
Generic

Lorelei Winchester

Newark,OH

Overview

10
10
years of professional experience

Work History

Payment Solutions Advocate

Bread Financial
10.2022 - Current
  • Remotely assisted clients with account issues while managaing both in and outbound calls resulting in over $500,000 per year in payments recouped.


  • Consistently maintained performance goals and rank from month 1 out of training.


  • Delivered friendly service and offered expert support in every interaction.


Stretch Team Lead

Bread Financial
08.2023 - 01.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed schedules, accepted time off requests.

Assistant Manager

Smyth Automotive
08.2015 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

No Degree -

Ashford University
San Diego, CA

High School Diploma -

Pine Ridge JCCC
Chadron, NE
03-2003

Timeline

Stretch Team Lead

Bread Financial
08.2023 - 01.2024

Payment Solutions Advocate

Bread Financial
10.2022 - Current

Assistant Manager

Smyth Automotive
08.2015 - 10.2022

No Degree -

Ashford University

High School Diploma -

Pine Ridge JCCC

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Lorelei Winchester