Lorelei Winchester
Newark,OH
Overview
10
10
years of professional experience
Work History
Payment Solutions Advocate
Bread Financial
10.2022 - Current
- Remotely assisted clients with account issues while managaing both in and outbound calls resulting in over $500,000 per year in payments recouped.
- Consistently maintained performance goals and rank from month 1 out of training.
- Delivered friendly service and offered expert support in every interaction.
Stretch Team Lead
Bread Financial
08.2023 - 01.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests.
Assistant Manager
Smyth Automotive
08.2015 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
No Degree -
Ashford University
San Diego, CAHigh School Diploma -
Pine Ridge JCCC
Chadron, NE03-2003
Timeline
Stretch Team Lead
Bread Financial
08.2023 - 01.2024
Payment Solutions Advocate
Bread Financial
10.2022 - Current
Assistant Manager
Smyth Automotive
08.2015 - 10.2022
No Degree -
Ashford University
High School Diploma -
Pine Ridge JCCC