Lorelei Alfred
Beaumont,TX
Summary
A Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, generating sales and customer relations. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Shai Serenity Co.
11.2019 - Current
- Developed and implemented favorable pricing structures balancing business objectives against customer targets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Hiring and Recruiting Manager
Whole Hog Software LLC
03.2019 - 10.2020
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Developed robust talent pipelines for key positions to ensure consistent access to top-quality candidates.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
- Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
- Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
- Maintained accurate records of all recruitment activities in compliance with federal regulations and company policies.
- Reached out to potential clients via telephone, email and in-person inquiries.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Contact 30+ potential leads daily through outbound calling from the proprietary database.
- Drafted professional business documents.
Correctional Officer III
LeBlanc Unit
02.2018 - 03.2019
- Implemented defensive tactics and physical restraints to maintain the safety and security of the correctional facility
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
- Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
- Maintained correct physical headcount of 300+ inmates at all times
- Enforced resident behavior management system and wrote incident reports for infractions
- Handled two-way radio.
Human Resources Assistant
Lamar University
03.2015 - 02.2018
- Managed receptionist area, including greeting visitors, checking in patrons for appointments, and responding to telephone and in-person requests for information.
- Scanned and Indexed 250+ employment and benefits paperwork daily
- Operated computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic records
- Respond to records requests, subpoenas, and requests from other departments
- Dispersed incoming mail to correct recipients throughout the office
- Worked independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work of
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and concerns promptly.
- Managed complex scheduling tasks for multiple team members, ensuring deadlines were met consistently.
- Conducted thorough background checks on potential hires, mitigating risk associated with hiring decisions.
Library Assistant
Lamar University
03.2013 - 03.2015
- Pulled educational books/journals
- Imputed and updated records
- Created bindery slips in order to pack and ship books/journals
- Unpacked and processed shipments of 150 books or greater
- Retrieved and processed mail.
Sears Portrait Studio Manager
Sears Portrait Studio
06.2012 - 03.2013
- Oversaw the day-to-day operations of Sears Portrait Studio, including photography, sales, training personnel and empowering the team to collaborate and resolve problems within a high stress environment.
- Ensured compliance with established processes, policies and regulations.
- Boosted sales revenue by organizing seasonal promotions and establishing strategic partnerships with local businesses.
- Implemented innovative marketing strategies for increased brand visibility and new client acquisition.
- Increased client satisfaction by implementing efficient scheduling systems and streamlining studio processes.
- Oversaw training programs for new hires, ensuring they were fully prepared to deliver exceptional service in line with the studio''s standards of excellence.
- Strengthened client relationships through consistent follow-up communications, expressing gratitude for their business and soliciting valuable feedback on their experiences.
- Managed all aspects of photography shoots from pre-production planning to final image delivery for maximum efficiency.
- Utilized advanced retouching techniques to enhance images according to client specifications while preserving natural aesthetics.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA2008
Skills
- Administrative support
- Documentation and reporting
- High customer service standards
- Exceptional verbal/written communication
- Crisis Prevention Intervention (CPI)
- Data Entry
- Typing 70 wpm
- Report preparation
- Business management and development
- Budget Management
- Human resources administration
- Cost control and analysis
- Customer Service Management
- Schedule Management
- Project Management
Timeline
Small Business Owner
Shai Serenity Co.
11.2019 - Current
Hiring and Recruiting Manager
Whole Hog Software LLC
03.2019 - 10.2020
Correctional Officer III
LeBlanc Unit
02.2018 - 03.2019
Human Resources Assistant
Lamar University
03.2015 - 02.2018
Library Assistant
Lamar University
03.2013 - 03.2015
Sears Portrait Studio Manager
Sears Portrait Studio
06.2012 - 03.2013
High School Diploma -
Mira Mesa High School