LORELEI J. LAYSON
San Diego,CA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Results-oriented , exceeding goals and reducing company debt. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Credit Collections Representative
Argen Corporation
02.2022 - 03.2024
- Reviewed credit reports using Experian and Equifax to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Running customer's aging report on weekly basis to make to make sure accounts are monitored closely.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Utilized various software programs such as QAD to process customer payments.
- Calls up to 20 and email over 30 customers on daily basis
- Assist with Cash applications and payment posting if needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
CORPORATE CREDIT REPRESENTATIVE
Waxie Sanitary Supply
05.2007 - 02.2022
- Managed Corporate accounts for 17 years , in collaboration with Network Services ( 3rd party company)
- Worked in tandem with Sales team and customers to negotiate payments and verify account reconciliations.
- Examined credit updates and evaluated for credit terms and credit limit increases
- Managed collection work and contacted customers to collect delinquent balances
- Answered incoming customer calls and questions regarding invoices
- Applied problem-solving skills to resolve disputes and facilitate payments
CUSTOMER SERVICE REPRESENTATIVE
Waxie Sanitary Supply
05.2005 - 05.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction. Averaging over 100 orders per months.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FRONT DESK
Courtyard By Marriot
03.2003 - 05.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Make sure Marketplace( small essential store) next to front desk is well stocked for guests.
- Collected room deposits, fees, and payments
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Entered and updated sensitive customer information during check-ins and room changes
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
FRONT DESK
Extended Stay America
03.2002 - 03.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Assist in preparing Grab and Go breakfast table every morning. making sure Coffee and Tea is ready for guests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Collected room deposits, fees, and payments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
FLIGHT ATTENDANT
Air Gulf Falcon
01.2000 - 04.2000
- Ensured safety and comfort of customers onboard aircraft
- Resolved passenger conflicts and medical emergencies during flights
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
FLIGHT ATTENDANT
Qatar Airways
01.1997 - 01.1999
- Monitored cabin during flights and responded to passenger inquiries or issues
- Performed pre-flight cabin checks to maintain operational safety equipment
- Used excellent customer service skills in addressing passengers' needs
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean
- Supported passengers with special needs and provided assistance to wheelchair passengers
Cabin Crew Member
Philippine Airlines
11.1996 - 01.1997
- Assist passengers on board, making sure are comfortable on flight
- Check to make sure food and beverage is adequate for whole flight
- Demonstrate how to use safety equipment inside aircraft in case of emergency
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
Education
Bachelor of Science - Travel And Tourism Managment
UNIVERSITY OF SANTO TOMAS
Manila, Philippines 03.1996
Skills
- Excellent Verbal and Written Communication
- Credit Risk Analysis
- Credit Monitoring
- Background Checks
- Credit Decisions
- Collection Calls
- Cash application
- Aging reports analysis
- Problem-Solving
- Active Listening
Timeline
Credit Collections Representative
Argen Corporation
02.2022 - 03.2024
CORPORATE CREDIT REPRESENTATIVE
Waxie Sanitary Supply
05.2007 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Waxie Sanitary Supply
05.2005 - 05.2007
FRONT DESK
Courtyard By Marriot
03.2003 - 05.2005
FRONT DESK
Extended Stay America
03.2002 - 03.2003
FLIGHT ATTENDANT
Air Gulf Falcon
01.2000 - 04.2000
FLIGHT ATTENDANT
Qatar Airways
01.1997 - 01.1999
Cabin Crew Member
Philippine Airlines
11.1996 - 01.1997
Bachelor of Science - Travel And Tourism Managment
UNIVERSITY OF SANTO TOMAS
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