Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

LORELENN FORNIS

Denver,CO

Summary

Goal-driven Service Manager offering over 4 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Surgical Technologist

Swedish Medical Center
Englewood, CO
08.2023 - 12.2023
  • Prepared and maintained sterile field for surgical procedures.
  • Assisted in the application of wound dressings, casts, and other medical devices.
  • Provided assistance to surgeons during operations by passing instruments and other supplies.
  • Ensured all necessary equipment was available for each procedure.
  • Organized operating room by setting up surgical trays with instruments according to surgeon preference.
  • Observed aseptic technique and infection control protocols at all times.
  • Cleansed and disinfected operating rooms after procedures were completed.
  • Retrieved implants from storage area prior to start of procedure.
  • Verified correct identification of patient prior to any operation or procedure.

Student Researcher

National Jewish Health
Denver, CO
03.2021 - 08.2023
  • Reviewed existing study protocols for compliance with ethical standards.
  • Provided support to faculty members regarding grant writing processes.
  • Identified sources of funding for research projects from external agencies or organizations.
  • Performed data entry tasks related to research studies.
  • Assisted in the preparation of grant applications by gathering relevant information.
  • Created visual aids such as graphs, charts, tables., to present data more effectively.
  • Coordinated meetings between researchers, partners, funders., as needed.
  • Managed multiple projects simultaneously while adhering to deadlines.
  • Organized, maintained, and updated research databases for accuracy and completeness.

Service Manager

Chipotle
Denver, CO
03.2017 - 02.2021
  • Resolved customers issues by providing timely and effective solutions
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Monitored service performance metrics to identify areas of improvement.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Maintained extremely low employee turnover through motivating leadership and employee support
  • Addressed order discrepancies and provided timely resolution
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.

Retail Sales Associate

UNIQLO
Denver, CO
05.2019 - 11.2019
  • Demonstrated knowledge of store products and services.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Greeted customers upon entering the store and provided assistance.
  • Promoted special offers and discounts to encourage additional purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Education

Associate of Applied Science - Surgical Technology

Community College of Denver
Denver, CO
12.2023

High School Diploma -

Nazareth School of National University
Philippines
05.2015

Skills

  • Team building
  • Complex problem solving
  • Staff supervision
  • Staff training and development
  • Skilled negotiator
  • Customer relationship management
  • Safety protocol
  • Goal setting
  • Strategies and goals
  • Customer experiences
  • Staff training
  • Calm under pressure
  • Safety assurance
  • Advanced Tagalog ability
  • Expert in Excel, Word and Outlook
  • Sales planning and implementation
  • Inventory control
  • Sanitation

Certification

SafeServ certification, Food Handling

DORA License for Surgical Technology

Basic Life Support by American Heart Association

Languages

Tagalog
Native/ Bilingual

Timeline

Surgical Technologist

Swedish Medical Center
08.2023 - 12.2023

Student Researcher

National Jewish Health
03.2021 - 08.2023

Retail Sales Associate

UNIQLO
05.2019 - 11.2019

Service Manager

Chipotle
03.2017 - 02.2021

Associate of Applied Science - Surgical Technology

Community College of Denver

High School Diploma -

Nazareth School of National University
LORELENN FORNIS