Loreli Flynn-Shaw
Burnham
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Optum - Northern Light Health
01.2025 - Current
- Facilitated patient check-in processes to ensure efficient service delivery.
- Collected and verified insurance information to streamline billing procedures.
- Maintained accurate patient records in electronic health systems for compliance and efficiency.
- Collaborated with healthcare teams to coordinate patient care seamlessly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Customer Service Manager
Transworld Systems Inc.
11.2023 - 04.2024
- Analyzed customer service data to identify trends and improve response times.
- Developed and maintained knowledge base for staff training and reference.
- Managed customer inquiries and resolved issues using CRM software.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Delinquent Tax Collector
Transworld Systems Inc.
11.2022 - 11.2023
- Processed incoming tax payments accurately and efficiently to ensure timely revenue collection.
- Managed taxpayer inquiries, providing clear information on payment options and deadlines.
- Collaborated with team members to streamline collections procedures and improve service delivery.
- Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
Department Manager
Shaw's Supermarket
05.2021 - 11.2022
- Led daily operations, ensuring compliance with company policies and standards.
- Managed team performance, providing coaching and feedback to enhance productivity.
- Developed scheduling systems to optimize labor efficiency and reduce costs.
- Implemented inventory management processes, improving stock accuracy and turnover rates.
Manager
Staples
12.2018 - 03.2021
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and knowledge retention.
- Managed inventory control processes, optimizing stock levels and reducing overhead costs.
- Implemented process improvements that increased operational efficiency across multiple departments.
Education
General
Winslow High School
Winslow, ME06-2014
Skills
- Client support
- Insurance eligibility verification
- Knowledge of HIPAA privacy standards
- Patient intake management
Timeline
Patient Access Representative
Optum - Northern Light Health
01.2025 - Current
Customer Service Manager
Transworld Systems Inc.
11.2023 - 04.2024
Delinquent Tax Collector
Transworld Systems Inc.
11.2022 - 11.2023
Department Manager
Shaw's Supermarket
05.2021 - 11.2022
Manager
Staples
12.2018 - 03.2021
General
Winslow High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeGig WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursQuote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Languages
English
Native or Bilingual
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