Lorelie R. Granada
Las Vegas,NV
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
20
20
years of professional experience
Work History
Ticketing Agent/Call Center Agent, Inbound Sales
Thomas and Mack Center
2017.05 - Current
- Customer Service, Cash-handling, Ticket sales for sports events, Special events
- Answer multiple phone lines, will call tickets
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Runner/Box Office Agent/Green Room
Brooklyn Bowl
2016.06 - 2023.02
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map..
- Provided information about current and future events at facility.
- Provided excellent customer service while meeting challenging time goals.
Production Assistant/Hospitality Coordinator
House of Blues
2014.07 - 2021.09
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
- Ensuring that catering is taken care of for the band/artist/crew, Preparing/breaking down of green rooms/catering area
- Created healthy nutritious menus to serve at important functions.
Shift Supervisor/Barista
Espresso Cuisine
2013.08 - 2014.05
- Trained new hires and served beverages, Customer service and cash handling
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Open/ closing duties and performed weekly/daily deep cleaning
Kennel Attendant/tech assistant
VCA Hualapai Animal Hospital
2012.08 - 2013.03
- Cleaning Kennels, treatment runs, boarding dogs and cats, Daily/weekly chores, performed opening/closing procedures
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Barista
Tully’s Coffee Company
2012.03 - 2012.06
- Barista/cash handling, expeditor
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Opening/mid/closing duties for store procedures
Barista/Key Holder Supervisor
Fletcher Jones Imports
2009.04 - 2012.02
- Barista/cash handling and customer service for car dealership
- Responsible for weekly orders and maintaining coffee for clients and staff
- Open/closing duties and daily reports
- Completed store opening and closing procedures.
Shift Supervisor/Barista
Saxbys Coffee
2008.10 - 2009.04
- Barista/Key holder for busy coffee shop with drive-thru
- Responsible for small staff and cash handling daily cash drops
- Cleaning duties for closing shift and prepping for the morning shift
Customer Service Agent
FedEx Express
2007.07 - 2008.10
- Customer Service Agent (front counter help) cash handling, shipping packages
- International Specialist, imaging, and auditing daily paperwork, filing daily paperwork
- Heavy lifting (up to 70 lbs.), answering multiple phone lines, helping with tracking packages
Shift Supervisor/Barista
Starbucks Coffee Company
2003.02 - 2007.04
- Trained new hires in correct procedures, standards and operations
- Cash handling, running and completing deposits to bank, Merchandising new items/seasonal store set ups
- Running store as well as delegating staff, as well as tasks being promptly completed
Education
Associate of Arts - Commercial And Advertising Art
Al Collins Graphic Design School
Tempe, AZ01.2001
High School Diploma -
Southern Nevada Vocational Technical School
Henderson, NV06.1999
Skills
- Time Management Skills
- Mail Handling
- Customer Support
- Administrative Duties
- Service Scheduling
- Verbal and Written Communication
- Inquiry Requests
- Office Management
- Calendar Coordination
- Office Supplies and Inventory
- Staffing Assignments
- Telephone Etiquette
- Documentation Skills
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ticketing Agent/Call Center Agent, Inbound Sales
Thomas and Mack Center
2017.05 - Current
Runner/Box Office Agent/Green Room
Brooklyn Bowl
2016.06 - 2023.02
Production Assistant/Hospitality Coordinator
House of Blues
2014.07 - 2021.09
Shift Supervisor/Barista
Espresso Cuisine
2013.08 - 2014.05
Kennel Attendant/tech assistant
VCA Hualapai Animal Hospital
2012.08 - 2013.03
Barista
Tully’s Coffee Company
2012.03 - 2012.06
Barista/Key Holder Supervisor
Fletcher Jones Imports
2009.04 - 2012.02
Shift Supervisor/Barista
Saxbys Coffee
2008.10 - 2009.04
Customer Service Agent
FedEx Express
2007.07 - 2008.10
Shift Supervisor/Barista
Starbucks Coffee Company
2003.02 - 2007.04
Associate of Arts - Commercial And Advertising Art
Al Collins Graphic Design School
High School Diploma -
Southern Nevada Vocational Technical School
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