Lorely Ponce

• Collaborated with cross-functional teams to improve technology integration processes.
• Analyzed user feedback to enhance service delivery and user experience.
• Assisted in training staff on new technologies and tools effectively.
• Coordinated with vendors to ensure timely delivery of technology solutions.
• Resolved technical issues through effective communication and problem-solving skills.
• Monitored system performance and identified potential areas of improvement.
• Tested new technology products prior to deployment in production environments.
• Lead all Workday integrations during enterprise-wide HR system implementation; oversee all project phases including discovery, design, testing, deployment, and post-go-live support.
• Collaborate closely with HR leadership, talent acquisition teams, IT, benefits vendors, ADP, and other external partners to ensure seamless data accuracy and operational alignment.
• Provide training, guidance, and mentorship to junior HR staff and cross-functional team members on Workday processes, integration troubleshooting, and HR technology best practices.
• Act as a primary liaison facilitating communication and issue resolution between internal teams and external vendors to ensure timely and accurate delivery of HR solutions.
• Support management by preparing and delivering detailed reports and analytics used in workforce planning, compliance monitoring, and strategic HR decision-making.
• Identify process inefficiencies and collaborate on continuous improvement initiatives, coaching team members to adopt optimized workflows throughout project lifecycles.
• Participate actively in cross-departmental meetings to align HR technology objectives with broader organizational goals and enhance the employee experience.

Created dashboards and metrics for Workday go-live implementation.

Assisted in implementing ServiceNow and reporting dashboards.

Collaborated with cross-functional teams to develop customized Workday pages.