Summary
Overview
Work History
Education
Skills
Websites
Passions
Training
Languages
Timeline
Generic

LOREM ZUNIGA

San Diego,CA

Summary

Results-driven Operations Manager with 10+ years of experience optimizing business operations, boosting profitability, and leading teams across retail and e-commerce. Skilled in data-driven strategies, CRM tools (Zoho, HubSpot), and platforms like Asana, WooCommerce, and Shopify. Proven ability to exceed targets, enhance productivity, and foster collaboration in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Territory Manager

Accelion
San Diego, CA
09.2024 - Current
  • Achieved consistent month-over-month sales growth, demonstrating sustained performance improvements.
  • Cultivated strong relationships with Verizon client executives, property managers, residents, and the broader community to drive long-term business growth and partnership success.
  • Consistently challenged the status quo by driving repeat event sales, ensuring overall event success, and delivering comprehensive follow-up strategies.
  • Developed and executed strategic plans to:
    1. Drive VRR enrollment and sign-ups.
    2. Evaluate properties based on capacity, engagement, and event scheduling, aligning with marketing objectives and property demographics.

Operations manager

AdMasters.com
San Diego, USA
01.2021 - 01.2024
  • Steered and executed a pivotal project with our premier e-commerce partner, Crafty Holiday Helper, driving a notable 16% increase in the company's total profitability
  • Enhanced customer NPS by 15% through the implementation of customer-centric approaches using Zoho Desk
  • Developed strong relationships with multiple vendors, resulting in a 3% reduction in pricing and overall purchasing costs
  • Suggested the integration between Zoho Projects and Asana enhancing project management efficiency across the organization
  • Helped reduce shrinkage by 2% by prioritizing inventory training and implementing an inventory tracking system- Zenventory
  • Used data analytics to enhance marketing campaigns and improve launch strategies, driving business performance optimization

Store manager

Guess?
Costa Mesa, USA
03.2019 - 03.2020
  • Directed the store to earn 'Store of the Month' honors twice in a year across the US, based on strong year-over-year sales and key KPIs
  • Proactively identified and capitalized on customer retention opportunities by implementing a sales-driven approach through our rewards program, achieving a 10% increase in retention rates
  • Led new launch projects with a strategic focus on our customer persona, driving a 3% increase in launch execution rates
  • Recruited, trained, and mentored staff, enhancing team productivity and overall store efficiency
  • Identified store traffic patterns and leveraged data analytics to optimize staffing both during peak and off-peak hours

Store Co-manager

Forever 21
Newport Beach, USA
04.2018 - 03.2019
  • Successfully oversaw a $7 million volume store, leading a team of over 80 employees to achieve optimal performance and profitability
  • Proposed and introduced a tailored training guide for new store managers, aligning with their individual leadership styles
  • Ensured a high level of customer satisfaction-ranked about 95% with proactive engagement, addressing concerns, and providing personalized assistance
  • Collaborated on a comprehensive customer service training guide for new hires, focusing on delivering exceptional service while also mitigating theft risks

Store manager

Forever 21
Port Saint Lucie, USA
04.2017 - 04.2018
  • Directed a large retail store to exceed KPIs within the initial 6 months, delivering an impressive 105% of target sales
  • Revamped, restructured, and transformed an underperforming store to achieve its maximum potential
  • Recognized as a top-ten store performer in the US market
  • Projected inventory levels and utilized data to ensure accurate inventory replenishment and stocking, reducing excess inventory allocation by 7%

ASM/Co-Manager

Forever 21
Florida, USA
10.2014 - 03.2017
  • Played a pivotal role in surpassing store sales by 21% and operational targets by actively supporting the Store Manager's strategic initiatives and execution
  • Drove significant improvement in staff integrity by implementing and reinforcing store guidelines and policies, enhancing overall team performance and compliance

Education

Associate of Arts AA - Business Administration and Management

Palm Beach State College
Palm Beach Gardens, FL
01.2015

Bachelor of Science - Telecommunications Engineering

Universidad Tecnológica Centroamericana
08.2011

Skills

  • CRM tools - Zoho / Hubspot / Salesforce
  • Work Management- Asana / Trello / Monday
  • Ecommerce - WooCommerce / Shopify
  • Microsoft Suite
  • Google Suite

Passions

  • Achieving Goals
  • Innovation
  • Sustainability

Training

Google Project Management Certification, pending, 01/01/25

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Territory Manager

Accelion
09.2024 - Current

Operations manager

AdMasters.com
01.2021 - 01.2024

Store manager

Guess?
03.2019 - 03.2020

Store Co-manager

Forever 21
04.2018 - 03.2019

Store manager

Forever 21
04.2017 - 04.2018

ASM/Co-Manager

Forever 21
10.2014 - 03.2017

Associate of Arts AA - Business Administration and Management

Palm Beach State College

Bachelor of Science - Telecommunications Engineering

Universidad Tecnológica Centroamericana
LOREM ZUNIGA