Loren Bailey
Kailua,HI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level program development/conference producer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Teller
First Hawaiian Bank - Kailua Branch
12.2023 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
Koolau Federal Credit Union
01.2023 - 06.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered members inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed members transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Lead Trainer
Annabelle's Of New Bern
08.2020 - 12.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
Sales Associate
Harris Teeter
07.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Customer Service Associate
Amazon
10.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Manager
Razzoo's Cajun Cafe
08.2015 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
Child Care Provider
LA Fitness
08.2014 - 10.2015
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
Teller
Chase Bank
08.2013 - 02.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Certification - Accounting And Financial Management
Martinsburg College
Martinsburg, WVAssociate of Arts - General Studies
Craven Community College
New Bern, NC05.2022
Skills
- Conflict and Complaint Resolution
- Cool Under Pressure
- Warm and Friendly
- Customer Service and Rapport
- Understanding Customer Needs
- Upbeat and Positive Personality
- Interpretation and Translation Services
- Managing Laborers
- Scheduling and Coordinating
- Event and Activity Planning
- Catering Oversight
- Staff Training
- Agenda Setting
- Client Communication
Accomplishments
Throughout my four seasons as a Scholastics coordinator for Havelock Youth Football and Cheer, I helped with establishing the teams and delegating the needs of all players and cheerleaders to the coaches and parents. I worked with the rest of the board to coordinate volunteers, staff, and set up concessions for home games and the end of season banquets.
In my 16 years as a military spouse, I have worked to coordinate events such for pre-deployments, re-enlistments, and retirements.
Timeline
Teller
First Hawaiian Bank - Kailua Branch
12.2023 - Current
Teller
Koolau Federal Credit Union
01.2023 - 06.2023
Lead Trainer
Annabelle's Of New Bern
08.2020 - 12.2023
Customer Service Associate
Amazon
10.2018 - 02.2019
Sales Associate
Harris Teeter
07.2018 - 03.2020
Manager
Razzoo's Cajun Cafe
08.2015 - 05.2018
Child Care Provider
LA Fitness
08.2014 - 10.2015
Teller
Chase Bank
08.2013 - 02.2014
Certification - Accounting And Financial Management
Martinsburg College
Associate of Arts - General Studies
Craven Community College
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