Loren Bozeman
Los Lunas,NM
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments. I am currently seeking a position to utilize my skills to make a difference and positive impact around me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Valencia Regional Emergency Communication Center
06.2023 - Current
- Monitored Police, Fire, and AMR radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Communicated pre-arrival instructions to callers while they waited for medical professionals to arrive on scene.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Entered and cleared missing people, warrants, and stolen property into the National Crime Information Center.
Inventory Receiver
Cavender’s Boot City
06.2022 - 06.2023
- Received merchandise through D365.
- Enhanced warehouse organization, enabling easier access to items and display materials.
- Tagged and censored items to be put out on sales floor.
- Picked and packed web orders along with transfers to other stores.
- Trained new team members on inventory management systems and best practices for efficient workflow.
- Assisted in annual physical inventories by accurately counting stock items and reconciling discrepancies swiftly.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Resolved shipment discrepancies by liaising with suppliers and adjusting records as needed.
Movie Theater Employee
Allen Theatres
09.2021 - 05.2022
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Followed Covid protocols and procedures for cleanliness
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
Cashier
DACC Snack Bar
08.2019 - 05.2020
- Worked register, prepped store for opening and cleaned for closing
- Greeted customers entering store and responded promptly to customer needs.
- Prepared food and drinks
- Followed cleanliness procedures
Diablo Fireworks
06.2019 - 08.2019
- Greeted customers
- Stocked shelves
- Assisted in sales
Volunteer Barn Staff
02.2018 - 05.2018
- Cleaned barn and organized tack
- Looked after animals which included feeding, watering, and grooming
- Rode/trained horses
Education
Bachelor of Arts - Criminal Justice
NMSU
Las Cruces, NM05-2023
High School Diploma -
Valencia High School
05.2019
Skills
- Leadership Skills
- Effective Communicator
- Organizational Skills
- Active Listening
- Time Management
- Dependable and Responsible
- Critical Thinking
- Patient and Calm
- Information Gathering and Relay
- Multitasking Abilities
Certification
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Incident Command System 100, 700, and 800
Timeline
911 Dispatcher
Valencia Regional Emergency Communication Center
06.2023 - Current
Inventory Receiver
Cavender’s Boot City
06.2022 - 06.2023
Movie Theater Employee
Allen Theatres
09.2021 - 05.2022
Cashier
DACC Snack Bar
08.2019 - 05.2020
Diablo Fireworks
06.2019 - 08.2019
Volunteer Barn Staff
02.2018 - 05.2018
High School Diploma -
Valencia High School
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Incident Command System 100, 700, and 800
Bachelor of Arts - Criminal Justice
NMSU
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