Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Loren Bremmeyer

Burden,WA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Service Assurance AgentTeam LeaderDangerous Goods AgentPackage Handler

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Burden, WA, USSeattle, WA
Open to relocation: Yes

Salary Range

$45000/yr - $120000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Dynamic Service Assurance Agent with a strong work ethic at FedEx, adept at enhancing customer satisfaction through effective incident management and conflict resolution. Proven track record in streamlining workflows and training teams, resulting in improved operational efficiency and compliance with service standards. Excellent communicator committed to continuous improvement.

Overview

28
28
years of professional experience

Work History

Service Assurance Agent

FedEx
Seattle, WA
05.2013 - Current
  • Monitored service performance metrics to ensure compliance with operational standards.
  • Resolved customer inquiries and service issues efficiently, enhancing customer satisfaction.
  • Collaborated with cross-functional teams to streamline service processes and improve workflows.
  • Provided training and mentorship to new staff on service assurance protocols and best practices.
  • Identified recurring service issues and implemented corrective actions for continuous improvement.
  • Influenced positive change within the organization by participating in cross-functional teams focused on enhancing overall customer experience levels.
  • Mentored new hires in best practices for handling complex customer inquiries and complaints.
  • Fostered a continuous learning environment by sharing best practices and new knowledge with team members regularly.

Team Leader

FedEx
Seattle, WA
10.2002 - 05.2013
  • Directed daily operations to ensure timely package delivery and adherence to service standards.
  • Led team training sessions to enhance operational efficiency and promote safety protocols.
  • Streamlined workflow processes, resulting in improved productivity and reduced transit times.
  • Mentored junior team members, fostering a culture of collaboration and continuous improvement.
  • Evaluated team performance, providing constructive feedback to drive individual growth and accountability.
  • Developed strategies that enhanced customer satisfaction through reliable service delivery and communication.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Dangerous Goods Agent

FedEx
Seattle, WA
10.2000 - 10.2002
  • Ensured compliance with dangerous goods regulations and safety protocols during shipping processes.
  • Coordinated documentation and labeling for hazardous materials shipments to facilitate accurate tracking.
  • Monitored and maintained inventory of dangerous goods to support operational readiness and safety.
  • Trained staff on handling, storage, and transportation of hazardous materials, enhancing team competency.
  • Ensured compliance with international regulations through meticulous documentation and recordkeeping.
  • Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
  • Managed inventory control systems for hazardous materials storage facilities, ensuring accurate tracking and reporting of stock levels.
  • Assisted customers in navigating complex regulatory requirements for transporting dangerous goods across borders, facilitating timely delivery of shipments without penalties or delays.

Package Handler

FedEx
Seattle, WA
04.1998 - 10.2000
  • Operated package sorting equipment to ensure efficient processing of shipments.
  • Maintained accurate inventory records and performed quality checks on outgoing packages.
  • Collaborated with team members to streamline loading and unloading processes for improved workflow.
  • Implemented safety protocols to minimize workplace accidents and enhance operational efficiency.

Education

High School Diploma -

Tahoma Senior High School
Kent, WA

Skills

  • Ticketing system proficiency
  • Stress tolerance
  • Incident management
  • SLA compliance
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Excellent communication
  • Handling customer complaints
  • Computer skills
  • Team collaboration
  • Data entry
  • Customer relationship management
  • Conflict resolution
  • Quality control
  • Documentation and reporting
  • Complaint resolution
  • Workflow management

Timeline

Service Assurance Agent

FedEx
05.2013 - Current

Team Leader

FedEx
10.2002 - 05.2013

Dangerous Goods Agent

FedEx
10.2000 - 10.2002

Package Handler

FedEx
04.1998 - 10.2000

High School Diploma -

Tahoma Senior High School

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Loren Bremmeyer