Loren N. Cabrera
Batavia,NY
Summary
Administrative professional with over 10 years of experience in office and reception environments, excelling under pressure and committed to making a positive impact. Bilingual in English and Spanish, proficient in Microsoft Office Suite, with exceptional organizational and communication skills. Demonstrates a strong foundation in accurate record-keeping and customer service, aiming to leverage these skills to contribute significantly to future endeavors.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Bangel, Cohen & Falconetti LLP
11.2019 - 01.2023
- Conducted initial consultations and provided clients with information about Workers' Compensation
- Accurately gathering detailed, fact-specific information about Potential Injury cases
- Scheduling in person or phone appointments with attorneys
- Filling out initial WCB Forms for potential new clients such as C-3 forms, Retainer, OC-400… etc on a special software: Docusign
- Emailing and Mailing new claims forms and letters for client's signature
- Communicated pertinent information to clients via phone, email and mail
- Drafted, signed and certified key legal documents for review
- Conduct detailed case review and entered information into company database
- Use special software: Complementor, Docusign, Microsoft Outlook, Skype Messenger, Text Free Web, e-case (WCB website)
Paralegal
Bangel, Cohen & Falconetti LLP
- Contacting WCB, Insurance Company and Medical office requesting records
- Developed and managed more than 150+ cases, including managing 10+ attorneys at a time
- Translation service for Spanish Speaking Clients
- Interview and prepare witness for testimony (Virtual Court Hearings)
- Maintained ongoing communication with clients via phone, email, mail and in person conference
- Created and implement work process and work assignments
- Drafted, signed and certified key legal documents for Attorney Review
- Use special software: Complementor, Docusign, Microsoft Outlook, Skype Messenger, Text Free Web, e-case (WCB website)
Receptionist
Bangel, Cohen & Falconetti LLP
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
- Answered multi phone line (100+ calls per day) ability to screen all calls, transferred calls to correct department and personnel and took Messages
- Confirmed appointments, communicated with clients, and updated client records
- Develops positive workplace relationships - Excellent writing and oral communication skills (English and Spanish) - Organized and Punctual
- Assisted attorneys translate for clients (Spanish Speaking ONLY)
- Communicated professional with clients, colleagues and legal partnership verbally and writing
- Trained new hires into the company providing them with resources they need to be successful in their roles to the position
- Use special software: Complementor, Docusign, Microsoft Outlook, Skype Messenger, Text Free Web, E-case (WCB website)
Call Agent
Spectrum
01.2019 - 09.2019
- Called customers to remind them of their past due payments
- Ability to process payments electronically
- Listening to customers needs or issues and provided helpful solutions to their problems
- Managed about 150+ incoming and outbound calls a day
- Use special software: Icoms and livevox to make notations and documented on customers' accounts after every call
Receptionist/Insurance Coordinator
Husky Insurance
05.2013 - 12.2018
- Assisted clients with enrolling and providing information about health insurance benefits - Provided efficient and accurate data entry to the company and client file management - Performed appointment reminders and scheduled new appointments in the system - Assisted clients with translating documents and services
Education
High School Diploma -
Bassick High School
Bridgeport, CT06.2018
Skills
- Develops positive workplace relationships
- Excellent writing and oral communications skills (English & Spanish)
- Organized and Punctual
- Inquisitive attitude and always seeking to learn
Timeline
Intake Coordinator
Bangel, Cohen & Falconetti LLP
11.2019 - 01.2023
Call Agent
Spectrum
01.2019 - 09.2019
Receptionist/Insurance Coordinator
Husky Insurance
05.2013 - 12.2018
Paralegal
Bangel, Cohen & Falconetti LLP
Receptionist
Bangel, Cohen & Falconetti LLP
High School Diploma -
Bassick High School
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