Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loren Carlson

St. Mary's,KS

Summary

Highly organized and efficient office associate with background in inventory management, data entry, and administrative support. Strengths include multitasking, organizational skills, and strong familiarity with operations and safety procedures. Committed to maintaining smooth workflow through accurate record-keeping, effective problem solving, and proactive communication. Previous roles have demonstrated significant impact in improving operational efficiency and reducing downtime.

Overview

5
5
years of professional experience

Work History

Office Assistant

Nu Life Market
Scott City, KS
02.2022 - 10.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintained accurate records of plant inventory and processes.
  • Monitored and documented production data to ensure efficient operations.
  • Calculated material usage, waste, labor costs, and other related expenses.
  • Performed reconciliation of payroll accounts on a regular basis.
  • Assisted HR team with benefit enrollment activities as necessary.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.

Remote Customer Service

Advanced Call Center Technologies
Junction City, KS
01.2021 - 02.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Collections Agent

Collections Bureau of Kansas
Topeka, KS
03.2020 - 02.2022
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Assisted in the development of strategies to improve collections process efficiency.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.

Education

Associate of Applied Science -

Garden City Community College
Garden City, KS

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Appointment Scheduling
  • Invoicing
  • Data Collection
  • Paperwork Processing
  • Reconciliation
  • Office supply inventory control
  • Data Entry
  • Scheduling
  • Customer Relations
  • Multi-Task Management
  • Call Center Operations
  • Payroll processing
  • Scheduling coordination

Timeline

Office Assistant

Nu Life Market
02.2022 - 10.2024

Remote Customer Service

Advanced Call Center Technologies
01.2021 - 02.2022

Collections Agent

Collections Bureau of Kansas
03.2020 - 02.2022

Associate of Applied Science -

Garden City Community College

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