Loren Dansby
Hamption,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Brightmoor Hospice
Griffin, Georgia
07.2021 - Current
- Assisted with daily life as indicated in the resident service plan, including: personal care, food service, housekeeping, laundry, behavior management, socialization, activities, orientation and information needs
- I was apart of the wellness team, led by the wellness director, working close under RN supervisor on a bariatric floor supporting the organization Mission, values, and achieving its goals.
Trust Administrator
Pro -Tax
Buford, Georgia
08.2019 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
Customer Retention Specialist
Univar Solutions
Atlanta, Georgia
10.2022 - 11.2023
- Provided customer service support to retain customers and address any inquiries or complaints.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Monitored customer purchase patterns, preferences, and behaviors to better understand the needs of our customers.
- Maintained records of all customer interactions and transactions in CRM system.
Home Health Aide
Private Duty Home Healthcare
McDonough, Georgia
01.2020 - 07.2021
- Provided personal day and night care for homebound elderly client
- Assisted with medication, cleaning and bathing, changing clothing, food preparation, ambulation, transfers, and transportation to appointments
- Worked to control infection and prevents falls
- Documented all vitals and client changes and organized daily routine.
- Transported clients to doctor appointments and social events.
Education
General Studies Diploma -
Peabody High School
01.2005
Certified Nursing Assistant -
Harrisburg Area Community College
Some College (No Degree) - General Studies
Southern Crescent Technical College
Griffin, GASkills
- Infection control procedures
- Medical terminology knowledge
- Mobility Assistance
- Family support and assistance
- Patient Management
- HIPAA Compliance
- Customer service experience
- Knowledge of sales retention
- Excellent communication
- Quality Control
- Business development understanding
- Credit card payment processing
- Account Reconciliation
- Data Gathering
- Records Management
- Documentation filing
- Financial statement review
- Financial Statements
Timeline
Customer Retention Specialist
Univar Solutions
10.2022 - 11.2023
Certified Nursing Assistant
Brightmoor Hospice
07.2021 - Current
Home Health Aide
Private Duty Home Healthcare
01.2020 - 07.2021
Trust Administrator
Pro -Tax
08.2019 - Current
General Studies Diploma -
Peabody High School
Certified Nursing Assistant -
Harrisburg Area Community College
Some College (No Degree) - General Studies
Southern Crescent Technical College
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