Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Loren Dowell

Little Elm,TX

Summary

Dedicated, driven, and resourceful executive assistant with years of experience assisting with work of high-achieving executives. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality and well-organized precision. Dependable and quick-learning team player with effective communication and organization skills. Successfully manages high-volume workloads in rapidly changing environments.

Overview

11
11
years of professional experience

Work History

Executive Assistant

Gurr Brothers Construction
10.2022 - Current
  • General office duties: order supplies, keep office organized and clean, records management, new hire paperwork and onboarding, basic QuickBooks work, Review and approve invoice to be sent to companies.
  • Review and discuss weekly reports with the owner of the company on how we can change to make progress within certain locations.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Finalize travel itineraries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company based from the owner's decisions.
  • Organized and coordinated conferences throughout the year and weekly meetings held on Tuesdays.
  • Analyze and create ideas on how to improve data.
  • Prepare meetings and other agendas for the executive team of the company throughout multiple states.
  • Have the proper equipment setup early and ready to go for the meetings as well as prepare the slideshows for the meeting according to the owner's notes that were given to me.
  • Strong ability and skill of time management, multi-tasking, organization, dedication, event planning and independent work.
  • Strong leadership (managed an office of 14 men), positive attitude, and willing to take feedback and implement so I may grow to be a better assistant for my boss to better be able to help the company grow. Also, worked independently while keeping a driven focus to help locations across the U.S.A. grow and become more profitable.
  • Previous high level experience with computer applications, such as Microsoft Word, Excel and PowerPoint and Google.
  • Very adaptable to change. Optimistic and outgoing with the ability to maintain positive relationships throughout the company. Solid decision-making skills and able to be proactive and communicative in a fast-paced environment.
  • Recorded project costs, with time sheets, daily reports and labor.
  • General Admin services like but not limited to agreements, purchase orders, create and send invoices, SPD, billing, labor guarantees, and billing backlog. Would help with QuickBooks reconciliation when needed.
  • Coordinate with project managers of the company and saw that jobs were being pushed through in a timely and professional manner.
  • Assist with any other duties as they are assigned and within a quick manner.

Project Manager

Gurr Brothers Construction
01.2022 - 12.2022
  • Handled all of the Dallas jobs for my company in the reconstruction side
  • Led cross-functional teams in the successful planning, execution, and delivery of projects within budget and on schedule
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies.
  • Managed project budgets ranging from $50 to $1,000,000, ensuring optimal utilization of resources and cost control measures.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle. Met project deadlines without sacrificing quality of work or safety of employees.
  • Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively.
  • Negotiated contracts with vendors for equipment procurement or services required for project implementation
  • Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation.
  • Ensured compliance with regulatory requirements or industry standards throughout the duration of each project.
  • Resolved conflicts or escalated issues that arose during projects by collaborating with relevant stakeholders towards mutually beneficial solutions.
  • Trained new team members on company-specific processes/procedures related to project management.
  • Maintained strong relationships with clients/customers through regular communication regarding their needs/expectations.
  • Conducted post-project evaluations/lessons learned sessions to identify areas of improvement for future projects.
  • Managed multiple concurrent projects while prioritizing tasks based on urgency/importance.
  • Served as the main point of contact for project-related inquiries or updates from internal/external stakeholders while keeping clear communication.

Wellness Coordinator

The Joint Chiropractic
07.2020 - 01.2022
  • Maintain cleanliness for COVID-19
  • Handle multiple phone calls
  • Create wellness plans for patients
  • Sell plans and suggest packages for upselling
  • Billing and scanning forms are a must
  • Schedule appointments for new patients
  • Billing and coding for chiropractic codes and FSA/HSA purposes.
  • Collected and tracked information about participation and outcomes of individual programs.
  • Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
  • Increased participation in wellness initiatives by effectively promoting and marketing available resources.
  • Organized schedules for comprehensive group fitness programs.

Nanny

THE NANNY NETWORK LLC
02.2019 - 09.2019
  • Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
  • Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
  • Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
  • Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
  • Assisted with homework assignments and provided tutoring support in various subjects as needed
  • Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, playdates, appointments, etc.

Market Center Administrator

Keller Williams Realty
09.2018 - 02.2019
  • Assisted in the management and administration of daily operations within the market center, ensuring smooth functioning of all departments
  • Coordinated meetings, events, and training sessions for agents and staff
  • Maintained accurate records and databases, including agent information, transactions, and financial data
  • Managed office supplies inventory by monitoring stock levels, placing orders as needed, and negotiating favorable pricing with vendors
  • Assisted in organizing company-sponsored events such as open houses or community outreach programs to attract potential clients
  • Provided administrative support to agents by preparing listing agreements, purchase contracts, and other necessary documents accurately and efficiently
  • Coordinated new agent onboarding process by scheduling orientation sessions, setting up workstations with necessary tools/software access, and facilitating training modules
  • Ensured compliance with industry regulations by maintaining knowledge of real estate laws/policies and assisting agents in adhering to legal requirements during transactions
  • Responded promptly to agent inquiries regarding transaction status updates or general administrative questions.
  • Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
  • Managed day-to-day operations of the market center office while remaining aware of long-term goals and objectives.
  • Oversaw office inventory management, optimizing supply levels to reduce waste and unnecessary costs.
  • Maintained up-to-date knowledge of industry trends, incorporating valuable insights into market center operations where relevant.

Bartender

Gibbons fine grill
01.2018 - 11.2018
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Created signature cocktail menu that increased sales by XX% within the first month of implementation
  • Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
  • Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits.

Lead Server

Olive Garden
09.2014 - 01.2018
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.

Receptionist

JENKINS PLUMBING
04.2014 - 01.2016
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.

Nanny

Lori boynton
05.2013 - 06.2014
  • Nanny for 5 children ages 8 month-12 years
  • Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
  • Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
  • Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
  • Assisted with homework assignments and provided tutoring support in various subjects as needed
  • Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, playdates, appointments, etc.

Customer Service Representative

Weyand Food Distributor Inc.
07.2013 - 02.2014
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Identified opportunities for process improvement based on common customer inquiries or pain points
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
  • Upsold additional products or services to customers based on their needs and preferences.

Education

Bachelor of Science - Applied Psychology

Purdue Global University
07.2023

Skills

Executive Support

Administrative Support

Office Management

Strong Problem Solver

Schedule & calendar planning/management

Office Administration

Meticulous attention to detail

Information confidentiality

Advanced MS Office Suite

Expense Reporting

Travel Coordination

Meeting planning

Accomplishments

  • Perfect attendance from grades K-12
  • Awarded a bonus in recognition of managing the addition of more than 30 staff members from another company office location.
  • Used Microsoft Excel to develop inventory tracking spreadsheets as well as reports showing how successful locations are around the U.S.A

Hobbies

  • Volunteering at the local animal shelter
  • Volunteering at the nursing home
  • Outdoor Sports: Hunting and fishing


Timeline

Executive Assistant

Gurr Brothers Construction
10.2022 - Current

Project Manager

Gurr Brothers Construction
01.2022 - 12.2022

Wellness Coordinator

The Joint Chiropractic
07.2020 - 01.2022

Nanny

THE NANNY NETWORK LLC
02.2019 - 09.2019

Market Center Administrator

Keller Williams Realty
09.2018 - 02.2019

Bartender

Gibbons fine grill
01.2018 - 11.2018

Lead Server

Olive Garden
09.2014 - 01.2018

Receptionist

JENKINS PLUMBING
04.2014 - 01.2016

Customer Service Representative

Weyand Food Distributor Inc.
07.2013 - 02.2014

Nanny

Lori boynton
05.2013 - 06.2014

Bachelor of Science - Applied Psychology

Purdue Global University

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