Loren Evitts
Harvest
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Mercedes Benz and Nissan
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new employees.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales Associate
Jessica Buckley
08.2021 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Some College (No Degree) - General Studies
Calhoun Community College
Huntsville, ALBachelor of Science - Business Management
Athens State University
Athens, AL05-2026
Skills
- Stocking and Receiving
- Self-Checkout Assistance
- Problem-Solving
- Customer Service
- Inventory
- Store Opening and Closing
- Customer/Client relations
- Verbal and written communication
- Greeting and seating clients
- Outlook and Excel Experience
- Organization skills
- Telephone skills
Hobbies and Interests
I enjoy making accessories out of resin, I paint, I make punch-needle art, I'm a part of my Church's nursery program, I also babysit on the side, I like cooking and baking.
Timeline
Receptionist
Mercedes Benz and Nissan
06.2022 - Current
Sales Associate
Jessica Buckley
08.2021 - Current
Some College (No Degree) - General Studies
Calhoun Community College
Bachelor of Science - Business Management
Athens State University
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