Loren Fayson
Atlanta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Concierge/Front Desk Agent
55 West
12.2022 - 02.2024
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted residents/guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Concierge/Front Desk Agent
Aspire Luxury Apartments
10.2020 - 11.2022
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed residenty inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Hostess
Ocean Prime
07.2019 - 10.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Excellent Multitasking
Timeline
Concierge/Front Desk Agent
55 West
12.2022 - 02.2024
Concierge/Front Desk Agent
Aspire Luxury Apartments
10.2020 - 11.2022
Hostess
Ocean Prime
07.2019 - 10.2020