LOREN FOPPE
St. Louis,Missouri
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Supervisor
SSM Health SLUCare Physician Group - Department of Dermatology
07.2022 - Current
- Supervise a high performing team of Financial Associates and Administrative Assistants
- Assist Director with onboarding new staff (review resumes, identify candidates, set up and participate in interviews, prepare onboarding paperwork, train hired staff)
- Manage calendar for Interim Chair, coordinate travel, act as a delegate for expense reports, draft letters and other documents for review, assist with faculty promotion paperwork, schedule meetings
- Maintain a list of Action items for the Director and Interim Chair and track their progress/completion
- Support the Faculty Recruitment Chair, edit and post positions externally, collect candidate CVs and letters of interest, arrange all candidate travel, schedule interviews and create itineraries, distribute and collect candidate evaluation forms, draft LOIs
- Support the Business Development Manager, print/update marketing materials, maintain newsletter distribution lists, update department websites, order stationery and business cards
- Oversee supplier contracts, maintain inventory across clinic locations, code vendor invoices, process check requests for medical staff dues and license fees, deposit disbursement checks from vendors such as Allergan and Galderma
- Schedule department meetings, create agendas, distribute minutes, manage shared PTO/Event calendar, communicate announcements and urgent matters, gather and report feedback on new processes and events
- Develop and update spreadsheets for tracking faculty and resident C.M.E
- Activities, process related reimbursements while ensuring they remain within their specified budgets
- Complete SBARs for capital expenses and faculty salary changes, use programs such as CPSC to analyze confidential information such as compensation, patient charges, and RVUs
- Plan the Annual Dermatology Skin Cancer Screening, workshops, and holiday parties, and coordinate participation at external events including the Festival of Nations, SNMA RMEC, organize speakers and volunteers, obtain supporting materials and/or equipment.
Senior Administrative Assistant
03.2022 - 07.2022
- Provided administrative support to key leadership figures including the Interim Chair and Director of Business Operations, ensured seamless communication across department of 80+ faculty and staff
- Created purchase order requisitions in SAP GUI, coded invoices in VIM under appropriate cost centers, generated supplier contracts and blanket POs, and managed supplier budgets
- Collaborated daily with medical professionals (MAs, NPs, PAs, MDs) to process supply order requests for multiple clinic sites
- Forged partnerships with representatives at McKesson, Allergan, Galderma, Airgas, Stericycle, George Tiemann, Mayfield Medical and many other healthcare vendors
- Managed the Continuing Medical Education program, completed course applications, posted attendance, pulled transcript reports, maintained all records for annual audits
- Ran monthly reports in IDX that included confidential physician compensation data.
HRIS Account Manager
Caravus
02.2022 - 03.2022
- Seamlessly onboarded clients within Employee Navigator (re-branded in house as Caravus Connect)
- Crafted and presented tailored benefit structures and HR policies that aligned with each client's unique needs and organizational goals
- Delivered comprehensive training sessions to clients regarding compensation, PTO, and various onboarding reporting tools included in their customized HRIS platform.
Insurance Analyst
02.2018 - 02.2022
- Executed detailed employee benefit analyses for 500+ small group (1-50) and large group clients (51-100+)
- Designed and implemented RFP workflows in Salesforce, significantly streamlining operations amongst Strategic Benefit Advisors and Insurance Analysts
- Maintained relationships with underwriters at insurance companies such as United Healthcare, Cigna, Aetna, and BCBS while also staying informed on their extensive product portfolios and stipulations
- Constructed and audited complex medical, dental, vision, life and disability benefit summaries and formularies in Caravus Sync (proprietary analytical software in Microsoft Excel)
- Developed and orchestrated the training process for the Collegiate Trainee Insurance Analyst role.
Disaster Management Intern
American Red Cross
09.2017 - 12.2017
- Dispatched volunteers for emergency events, provided crisis support to house fire victims, completed in-person assessments and connected victims with resources while showcasing empathy and compassion
- Drove the expansion of the internship program by recruiting two qualified interns for the disaster management program the following year.
Student Office Assistant
Southeast Missouri State University - Office of Graduate Business Studies
08.2016 - 05.2017
- Served as the front-line receptionist, greeted and guided visitors, answered phones professionally and efficiently, processed mail, maintained filing systems, completed various projects assigned by the Program Directors.
Teaching Assistant - Introduction to Microcomputer Applications
08.2016 - 05.2017
- Assisted college professors by providing educational support and guidance to students enrolled in the 'Introduction to Microcomputer Applications' course.
Education
Bachelor of Science in Healthcare Management: Informatics -
Southeast Missouri State University
Cape Girardeau, Missouri12.2017
Skills
- Healthcare Operations
- Team Leadership
- Process Optimization
- Financial Management
- Vendor Collaboration
- HRIS Platforms
- Strategic Planning
- Data Analysis
Certification
Microsoft Office Specialist Excel 2013
Timeline
Business Supervisor
SSM Health SLUCare Physician Group - Department of Dermatology
07.2022 - Current
Senior Administrative Assistant
03.2022 - 07.2022
HRIS Account Manager
Caravus
02.2022 - 03.2022
Insurance Analyst
02.2018 - 02.2022
Disaster Management Intern
American Red Cross
09.2017 - 12.2017
Student Office Assistant
Southeast Missouri State University - Office of Graduate Business Studies
08.2016 - 05.2017
Teaching Assistant - Introduction to Microcomputer Applications
08.2016 - 05.2017
Microsoft Office Specialist Excel 2013
Bachelor of Science in Healthcare Management: Informatics -
Southeast Missouri State University
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