Loren Greiner
Blythe,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably Excelled in enhancing customer satisfaction and streamlining office operations. Skilled in sensitive information handling and appointment scheduling, demonstrating exceptional time management and verbal communication abilities. Proven track record of fostering team collaboration and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Gastroenterology Consultants Of Augusta
10.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collected [Type] payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Optician/ Front Desk
Family Eye Care
06.2023 - 02.2024
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Adjusted frames new and used to fit patient faces by bending and shaping with hands, tools, and heat.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Scheduled appointments accurately
Office Manager
BT Auto Sales
02.2018 - 07.2023
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Assistant
Aiyan Diabetes Center
04.2020 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure, weight and blood glucose.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor procedures, including preparing procedures room and sterilizing instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Science - Nursing Education
Aiken Technical College
Augusta, GA05-2027
Skills
- Listening Skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- Scheduling appointments
- HIPPA compliant
- Email and telephone decorum
- Payment Processing
- Documentation
- EMR systems
- patient care
- insurance verification
- vital signs
- receptionist
Timeline
Front Desk Receptionist
Gastroenterology Consultants Of Augusta
10.2024 - Current
Optician/ Front Desk
Family Eye Care
06.2023 - 02.2024
Medical Assistant
Aiyan Diabetes Center
04.2020 - 06.2021
Office Manager
BT Auto Sales
02.2018 - 07.2023
Associate of Science - Nursing Education
Aiken Technical College
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