Loren Guild
Griffin,GA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Detail-oriented with a commitment to delivering exceptional customer service under tight deadlines.
Overview
9
9
years of professional experience
Work History
Sr. Technical Expert
Hitachi Construction Machinery Americas
Newnan, Georgia
08.2024 - Current
- Delivered technical support for global mining machinery operations and maintenance.
- Troubleshot mechanical, electrical, and hydraulic systems to resolve issues efficiently.
- Led FIR and technical meetings to address operational challenges.
- Participated in Dealer meetings, providing tailored support for unique requirements.
- Provided technical assistance to dealers across North and South Americas.
- Collaborated with diverse team members to ensure exceptional service delivery.
Sr. Technical Expert
Hitachi Construction Machinery Americas
Newnan, Georgia
10.2023 - 08.2024
- Provided technical guidance on heavy machinery operations and maintenance.
- Collaborated with engineering teams to enhance machinery performance through effective solutions.
- Conducted inspections and troubleshooting of construction equipment to ensure optimal functionality.
- Reviewed technical manuals and performed diagnostics to resolve operational issues efficiently.
- Facilitated communication with dealers regarding technical updates and improvement campaigns.
- Processed warranty claims using internal systems to expedite resolution.
Technician 5
Yancey Bros Co
Macon, GA
08.2016 - 10.2023
- Operated various diagnostic tools to determine repair plans.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Service Coordinator
Yancey Bros Co
McDonough, GA
09.2017 - 10.2018
- Dispatched and supervised field service for this location.
- Obtained purchase order information to invoice work orders.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Monitored email and phone communication to provide prompt responses and solutions.
- Toggled between multiple systems and databases to look up information and update records.
- Reported project progress, site problems and labor status to customer.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
Atlanta, GASkills
- Works well under pressure
- Deadline compliance
- Project management
- Risk mitigation
- Attention to detail
- Organizational skills
- Written and verbal communication
- Multitasking
Timeline
Sr. Technical Expert
Hitachi Construction Machinery Americas
08.2024 - Current
Sr. Technical Expert
Hitachi Construction Machinery Americas
10.2023 - 08.2024
Service Coordinator
Yancey Bros Co
09.2017 - 10.2018
Technician 5
Yancey Bros Co
08.2016 - 10.2023
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art